Strategic Loan Servicing Associate

JPMorganChase; Newark (DE); On-site; USD 55,000 - 85,000; Full time

Job summary

JPMorganChase in Newark, DE is seeking a Loan Servicing Associate I to manage a portfolio of loans, interpret loan documents, and ensure timely completion of tasks within a dynamic Lending Services team. The role emphasizes handling conflicts, applying critical thinking, training junior staff, and driving improvements in loan servicing processes while aligning with long-term goals and project timelines.

You will collaborate with stakeholders and contribute to process enhancements in a fast-paced

Qualifications

• Two or more years of experience or equivalent expertise in managing and interpreting loan documents within a financial institution.
• Demonstrated proficiency in conflict management, with a track record of facilitating discussions and negotiations to resolve conflicts.
• Proven ability to apply critical thinking skills to identify and resolve loan servicing issues within established policies and procedures.
• Experience in training and guiding others on loan servicing tasks, fostering their professional growth.
• Advanced proficiency in strategic planning and time management, with a history of efficiently managing tasks and aligning operations with long-term goals.

Responsibilities

• Interpret and manage loan documents for an assigned portfolio, ensuring compliance with terms and deadlines.
• Utilize critical thinking skills to identify and resolve short-term loan servicing issues within established policies and procedures.
• Collaborate with internal and external stakeholders to facilitate discussions and negotiations, aiming to resolve conflicts and drive win-win solutions.
• Contribute to the improvement of current loan servicing methods by proposing and implementing changes based on in-depth understanding of lending services.
• Provide training and guidance to junior team members on loan servicing tasks, fostering their professional growth.

Skills

Loan documents interpretation

Conflict management

Critical thinking

Training & mentoring

Strategic planning

Time management

Job description

JPMorganChase in Newark, DE is seeking a Loan Servicing Associate I to manage a portfolio of loans, interpret loan documents, and ensure timely completion of tasks within a dynamic Lending Services team. The role emphasizes handling conflicts, applying critical thinking, training junior staff, and driving improvements in loan servicing processes while aligning with long-term goals and project timelines.

You will collaborate with stakeholders and contribute to process enhancements in a fast-paced