Senior Loan Servicing Operations Lead

JPMorgan Chase & Co.; Fort Worth (TX); On-site; USD 75,000 - 95,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Loan Servicing Associate in Fort Worth, TX to oversee complex loan servicing activities and drive timely resolution of client and stakeholder requests.

You will investigate issues, apply loan documentation and controls, and coordinate across partners to maintain audit-ready records. You will mentor peers, contribute to audits and control reviews, and support system changes to improve accuracy and risk outcomes in a fast-changing environment.

Qualifications

• Five years of experience in loan servicing or financial services operations.
• Ability to resolve complex, ambiguous issues using structured problem solving.
• Experience applying policies, procedures, and controls to operational decisions and issue resolution.
• Strong analytical skills with proven attention to detail and high standards for accuracy.
• Clear written and verbal communication skills.

Responsibilities

• Resolve complex loan servicing and monetary issues end-to-end, ensuring accurate processing and timely completion.
• Serve as a senior point of contact for client, internal stakeholder, and audit-related servicing requests.
• Interpret loan documentation, servicing agreements, policies, and controls to provide sound guidance and decisions.
• Own escalations and time-sensitive issues, providing clear options, risks, and recommended next steps.
• Perform research, reconciliation, and break resolution; document findings and actions in required systems.
• Conduct root-cause analysis on recurring issues and drive remediation with upstream and downstream partners.
• Identify control gaps and process inefficiencies; implement improvements to reduce risk and improve cycle time.
• Partner on change initiatives, including requirement definition support and user testing to validate outcomes.
• Maintain and update procedures and job aids; communicate changes to support consistent execution.
• Manage priorities independently, balancing multiple deadlines and providing proactive status updates.
• Collaborate across functions to strengthen handoffs, clarify ownership, and prevent issue recurrence.

Skills

Loan servicing

Problem solving

Analytical skills

Attention to detail

Communication skills

Prioritization

Cross-functional collaboration

Audit readiness

Education

Bachelor's degree

Tools

Excel

Job description

JPMorgan Chase & Co. is seeking a Loan Servicing Associate in Fort Worth, TX to oversee complex loan servicing activities and drive timely resolution of client and stakeholder requests.

You will investigate issues, apply loan documentation and controls, and coordinate across partners to maintain audit-ready records. You will mentor peers, contribute to audits and control reviews, and support system changes to improve accuracy and risk outcomes in a fast-changing environment.