Senior Loan Servicing & Operations Specialist

Bank of America; Jacksonville (FL); On-site; USD 52,000 - 66,000; Full time

Job summary

Bank of America is seeking a Loan Servicing professional in the United States. The role covers servicing loans, processing transactions, researching loan histories, and responding to customers, investors, and third parties.

Responsibilities include handling moderately complex transactions and supporting senior management. The candidate should adapt quickly, stay organized, and maintain excellent communication and problem-solving skills.

Qualifications

• Adapt quickly to change without negative impact on performance.
• Strong organizational and time management skills.
• Excellent analytic and problem-solving skills.
• Professional demeanor in all situations.
• Excellent interpersonal and communication skills, written and verbal.
• Strong phone skills with a proven track record of delighting customers.
• Customer-centric focus and willingness to learn.
• Flexible, self-motivated and proactive.

Responsibilities

• Services and processes loans, including foreclosure, mortgage, lending, and specialty loans.
• Performs transaction processing, loan research, and loan documentation.
• Analyzes requests and determines appropriate action per guidelines for customers and investors.
• Provides status reporting to senior management as needed.

Skills

Adaptability

Organization

Analytical thinking

Communication skills

Customer focus

Phone skills

Time management

Problem solving

Attention to detail

Written communications

Education

1 year in the financial industry

Tools

BOSS

LINX

Magellan

FileNet

Job description

Bank of America is seeking a Loan Servicing professional in the United States. The role covers servicing loans, processing transactions, researching loan histories, and responding to customers, investors, and third parties.

Responsibilities include handling moderately complex transactions and supporting senior management. The candidate should adapt quickly, stay organized, and maintain excellent communication and problem-solving skills.