Loan Servicing Operations Representative

94-1687665 Bank of America, National Association; Tampa (FL); On-site; USD 52,000 - 68,000; Full time

Job summary

Bank of America in Tampa seeks a loan servicing specialist to support the processing, documenting, and history tracking of loans. You will respond to customers, investors, and third parties, ensuring adherence to internal policies and regulatory requirements.

Responsibilities include handling routine transactions, researching loan histories, and preparing documentation with minimal supervision. The role requires attention to detail, strong communication, and the ability to manage complex

Qualifications

• Experience with loan servicing processes and documentation.
• Ability to analyze requests and determine appropriate actions.
• Strong communication skills for customer and third‑party inquiries.

Responsibilities

• Supports the servicing of loans, including foreclosure, mortgage, securities lending, and specialty loans, ensuring adherence to state and local regulatory requirements to minimize financial risk exposure.
• Processes routine transactions and documents loan history and activity.
• Analyzes requests and determines an appropriate course of action in accordance with established guidelines and regulations for customer, investor, or other third‑party inquiries.
• Researches and prepares loan documentation with limited supervision.

Skills

Attention to Detail

Oral Communications

Written Communications

Problem Solving

Risk Management

Strategic Thinking

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Job Description: This job is responsible for supporting the servicing of loans. Key responsibilities include loan processing, researching, documenting loan history and responding to customers, investors or other 3rd party inquiries. Job expectations include handling complex levels of transactions with limited supervision to complete daily tasks and duties.

Responsibilities

• Supports the servicing of loans, including foreclosure, mortgage, securities lending, and specialty loans, ensuring adherence to state and local regulatory requirements to minimize financial risk exposure
• Processes routine transactions and documents loan history and activity
• Analyzes requests and determines an appropriate course of action in accordance with established guidelines and regulations for customer, investor, or other third‑party inquiries
• Researches and prepares loan documentation with limited supervision

Shift: 1st shift (United States of America) Hours Per Week: 40

Skills

• Attention to Detail
• Fiscal Responsibility
• Oral Communications
• Written Communications
• Decision Making
• Drives Engagement
• Emotional Intelligence
• Executive Presence
• Problem Solving
• Innovative Thinking
• Negotiation
• Research
• Risk Management
• Strategic Thinking

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi‑faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Partnering Locally

Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact

Learn about the six areas that guide Bank of America's efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion

Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values

Learn about our four values that represent what we believe.

Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency