Loan Servicing Operations Specialist

Bank of America; Tampa (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Bank of America in Tampa is seeking a Loan Servicing Specialist to support loan servicing activities, including processing, documenting loan history, and handling inquiries from customers, investors, and third parties.

The role requires attention to detail, strong communication, and regulatory awareness, with a focus on accuracy and timely service in a collaborative, in-office environment.

Qualifications

• Experience in loan servicing preferred.
• Ability to manage loan documentation and history accurately.
• Strong communication and regulatory awareness.

Responsibilities

• Supports the servicing of loans, including foreclosure, mortgage, securities lending, and specialty loans, ensuring adherence to state and local regulatory requirements to minimize financial risk exposure
• Processes routine transactions and documents loan history and activity
• Analyzes requests and determines an appropriate course of action in accordance with established guidelines and regulations for customer, investor, or other third-party inquiries
• Researches and prepares loan documentation with limited supervision

Skills

Attention to detail

Fiscal responsibility

Oral communication

Written communication

Decision making

Engagement

Emotional intelligence

Executive presence

Problem solving

Innovative thinking

Negotiation

Research

Risk management

Strategic thinking

Job description

Bank of America in Tampa is seeking a Loan Servicing Specialist to support loan servicing activities, including processing, documenting loan history, and handling inquiries from customers, investors, and third parties.

The role requires attention to detail, strong communication, and regulatory awareness, with a focus on accuracy and timely service in a collaborative, in-office environment.