Loan Servicing Operations Sr Representative

Bank of America; Jacksonville (FL); On-site; USD 52,000 - 66,000; Full time

Job summary

Bank of America is seeking a Loan Servicing professional in the United States. The role covers servicing loans, processing transactions, researching loan histories, and responding to customers, investors, and third parties.

Responsibilities include handling moderately complex transactions and supporting senior management. The candidate should adapt quickly, stay organized, and maintain excellent communication and problem-solving skills.

Qualifications

• Adapt quickly to change without negative impact on performance.
• Strong organizational and time management skills.
• Excellent analytic and problem-solving skills.
• Professional demeanor in all situations.
• Excellent interpersonal and communication skills, written and verbal.
• Strong phone skills with a proven track record of delighting customers.
• Customer-centric focus and willingness to learn.
• Flexible, self-motivated and proactive.

Responsibilities

• Services and processes loans, including foreclosure, mortgage, lending, and specialty loans.
• Performs transaction processing, loan research, and loan documentation.
• Analyzes requests and determines appropriate action per guidelines for customers and investors.
• Provides status reporting to senior management as needed.

Skills

Adaptability

Organization

Analytical thinking

Communication skills

Customer focus

Phone skills

Time management

Problem solving

Attention to detail

Written communications

Education

1 year in the financial industry

Tools

BOSS

LINX

Magellan

FileNet

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for the servicing of loans. Key responsibilities include loan processing, researching, documenting loan history and responding to customers, investors or other 3rd party inquiries. Job expectations include handling moderately complex levels of transactions and providing support to senior management as needed.

Responsibilities

• Services and processes loans, including foreclosure, mortgage, lending, and specialty loans, ensuring adherence to state and local regulatory requirements to minimize financial exposure risk
• Performs transaction processing, loan research, and loan documentation, including loan history and activity
• Analyzes requests and determines an appropriate course of action in accordance with guidelines and regulations for customer, investor, and other third-party inquiries
• Provides status reporting to senior management as needed

Required Qualifications

• Ability to adapt quickly to change without negative impact to performance and/or productivity
• Strong organizational and time management skills to perform multiple tasks within limited time frames.
• Excellent analytic and problem-solving skills
• Exhibit professional demeanor in all situations
• Excellent interpersonal and communication skills, written and verbal
• Strong phone skills with a proven track record of delighting customers
• Customer-centric focus
• Flexible, willing to learn and self-motivated

Desired Qualifications

• Knowledge of titling processes with the DMVs
• 1 year in the financial industry
• Document Management
• Systems experience: BOSS, LINX, Magellan, FileNet

Skills

• Attention to Detail
• Negotiation
• Problem Solving
• Written Communications
• Data Collection and Entry
• Record Keeping
• Recording/Organizing Information
• Research
• Strategic Thinking
• Decision Making
• Oral Communications

Shift

1st shift (United States of America)

Hours Per Week

40