Senior Loan Servicing Manager: Leadership & Compliance

AVAILA BANK; Sioux City (IA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plans

Health Savings Account (HSA)

Life Insurance (Company paid)

401K and ESOP

Disability Insurance (Company paid)

FSA & Dependent Care

Tuition Assistance and Discounts

Employee Assistance Program (EAP)

Job summary

Availa Bank in Sioux City, IA seeks a Loan Servicing Manager to lead the Loan Servicing and Operations teams, ensuring accurate servicing, adherence to policies, and collaboration with lending departments. The role requires leadership, training, and strong analytical skills to support clients and drive efficiency.

The Manager will oversee system workflows, escrow, and maintenance while upholding regulatory standards and delivering excellent customer service across the bank's loan portfolio.

Qualifications

• Proven leadership and staff development experience.
• Strong understanding of loan servicing processes and regulations.
• Excellent math and analytical abilities for loan calculations.
• Solid knowledge of loan documents, policies, and systems.

Responsibilities

• Provide leadership and development for Loan Servicing staff.
• Escalate and resolve complex loan servicing issues across departments.
• Oversee booking, maintenance, and servicing in core banking system.
• Ensure compliance with state and federal banking regulations.
• Collaborate with other departments to optimize loan operations.
• Prepare and review operational reports and performance metrics.

Skills

Leadership

Communication

Typing

Math skills

Lending policies

Attention to detail

Time management

Adaptability

Education

High school diploma or equivalent

Job description

Availa Bank in Sioux City, IA seeks a Loan Servicing Manager to lead the Loan Servicing and Operations teams, ensuring accurate servicing, adherence to policies, and collaboration with lending departments. The role requires leadership, training, and strong analytical skills to support clients and drive efficiency.

The Manager will oversee system workflows, escrow, and maintenance while upholding regulatory standards and delivering excellent customer service across the bank's loan portfolio.