Senior Loan Servicing Coordinator for Commercial & SBA

Northwest Bank; Buffalo (NY); On-site; USD 30,000 - 34,000; Full time

Job summary

Northwest Bank is seeking a Loan Servicing Coordinator III to manage daily loan servicing for small business and commercial loans. You will handle setup, funding, post-closing review, and ongoing maintenance while ensuring timely, accurate service and exceptional customer interactions.

The role emphasizes accuracy in documentation, adherence to CECL data points, and back-up support across servicing and collateral areas.

Qualifications

• 3-5 years of customer service experience.
• 6-8 years of commercial or small business loan experience.
• Knowledge of commercial and small business loan products, credit policy, compliance and interpretation of legal and regulatory issues.

Responsibilities

• Complete new loan set-up, funding, and post-closing review.
• Post loan transactions for all product types.
• Perform loan maintenance in the core system as needed or directed.
• Meet service level agreements and benchmarks.
• Prepare and process payoff quotes and transactions.
• Respond to customer inquiries with exemplary service.

Skills

Customer service

Commercial loan experience

Small business loan experience

Credit policy knowledge

Regulatory compliance

Loan documentation

Servicing systems

Education

High school diploma or equivalent

Associate's degree in related field

Tools

Microsoft Office

Job description

Northwest Bank is seeking a Loan Servicing Coordinator III to manage daily loan servicing for small business and commercial loans. You will handle setup, funding, post-closing review, and ongoing maintenance while ensuring timely, accurate service and exceptional customer interactions.

The role emphasizes accuracy in documentation, adherence to CECL data points, and back-up support across servicing and collateral areas.