Senior Loan Collections Specialist

Instepmembers; New Orleans (LA); Hybrid; USD 23,000 - 36,000; Full time

Job summary

Priority Dispatch Corp. in New Orleans is seeking a Loan Collector II to assist the Collector in all loan collections activities, focusing on consumer and visa loans.

The role requires reviewing daily reports, making written and telephone contacts, coordinating collection activities with the team, and providing member services related to loan payments. You will also participate in meetings with the collection team and CEO, and back up the teller line as needed.

Qualifications

• Minimum of 2 years of relevant experience, or equivalent on-the-job experience.

Responsibilities

• Review daily reports for delinquencies and high balances aged less than 60 days for all consumer and visa loans.
• Make all written and telephone contacts necessary for collections on high balance or delinquent accounts and add notes to member accounts.
• Coordinate collection activities with the collection team.
• Provide member services relating to loan payment inquiries.
• Troubleshoot member loan histories to help solve problems.
• Record collections activities in member files and keep a one-year file of delinquency reports with actions taken.
• Weekly meetings with collection team to discuss delinquency status, problem loans, and collection plans of action.
• Bi-weekly meetings with CEO and collection team for updates on collection efforts on delinquent loans assigned.
• Provide back up and support for collection team.
• Assist member services with telephone calls and lobby assistance as needed.
• Provide back-up coverage on the teller line as needed, including rotating Saturdays at the Branch office
• Other duties and tasks assigned by supervisor.

Skills

Collections experience

Customer service

Telephone communication

Record keeping

Job description

Priority Dispatch Corp. in New Orleans is seeking a Loan Collector II to assist the Collector in all loan collections activities, focusing on consumer and visa loans.

The role requires reviewing daily reports, making written and telephone contacts, coordinating collection activities with the team, and providing member services related to loan payments. You will also participate in meetings with the collection team and CEO, and back up the teller line as needed.