Loan Collector II

Priority Dispatch Corp.; New Orleans (LA); On-site; USD 38,000 - 52,000; Full time

Job summary

Priority Dispatch Corp. seeks a motivated collections specialist to support loan recovery at our New Orleans branch. You will review delinquencies, contact borrowers, and coordinate with the collections team to develop action plans.

Strong communication, attention to detail, and at least two years of relevant experience are required. On-site duties include backup teller coverage and periodic weekend shifts to support branch operations.

Qualifications

• Minimum 2 years of relevant collections experience.
• Experience with loan collections and delinquency management.
• Strong communication and customer service skills.
• Ability to coordinate with the collection team.

Responsibilities

• Review daily reports for delinquencies and high balances aged <60 days.
• Make written and telephone contacts for collections on high balances or delinquent accounts.
• Coordinate collection activities with the collection team.
• Provide member services for loan payment inquiries.
• Record collections activities and maintain delinquency reports.
• Attend weekly and bi-weekly meetings with team and CEO.
• Provide back-up support for collection team and teller line as needed.
• Other duties as assigned.

Skills

Collections

Loan collections

Customer service

Communication

Job description

PRIMARY FUNCTIONAssist the Collector in all loans collections activities.DUTIES AND RESPONSIBILITIESCollectionsReview daily reports for delinquencies and high balances aged less than 60 days for all consumer and visa loans.Make all written and telephone contacts necessary for collections on high balance or delinquent accounts and add notes to member accounts.*Coordinate collection activities with the collection team.Provide member services relating to loan payment inquiries.Troubleshoot member loan histories to help solve problems.Record collections activities in member files and keep a one-year file of delinquency reports with actions taken.Weekly meetings with collection team to discuss delinquency status, problem loans, and collection plans of action.Bi-weekly meetings with CEO and collection team for updates on collection efforts on delinquent loans assigned.Provide back up and support for collection team.Other DutiesAssist member services with telephone calls and lobby assistance as needed.Provide back-up coverage on the teller line as needed, including rotating Saturdays at the Branch officeOther duties and tasks assigned by supervisor.Minimum of 2 years of relevant experience, or equivalent on-the-job experience.