Home Loans Collector

Credit Human; New Orleans (LA); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Bonus up to 4%

On-site role in New Orleans

Job summary

Credit Human in New Orleans, LA, is seeking a Home Loans Collector for the Home Loans Department. The role focuses on delinquent mortgage accounts, loss mitigation support, and foreclosure processing; you will handle inbound/outbound calls, document interactions, and follow procedures to remediate defaulted loans.

Ideal candidates have 1–2 years mortgage collections and loss mitigation experience, are fluent in English and Spanish, and possess strong math, negotiation, and communication skills.

Qualifications

• 1-2 years mortgage collections experience preferred
• 1-2 years loss mitigation experience preferred
• High School Diploma required
• Some college preferred

Responsibilities

• Manage delinquent mortgage accounts and support loss mitigation, foreclosure processing, charge-offs, and REO disposition.
• Handle inbound/outbound collection calls and document member interactions.
• Prepare correspondence, recommend foreclosure actions, resolve or escalate member issues.
• Maintain compliant documentation in system of record and follow established procedures.

Skills

Bilingual English/Spanish

Strong communication

Negotiation skills

Mathematical and reasoning skills

Team player

Meet deadlines

Education

High School Diploma

Some college

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Home Loans Collector - Bilingual (English/Spanish)

Job Category : Lending

• Full-Time
• On-site

Locations

Showing 1 location

Description

We are seeking a Home Loans Collector for the Home Loans Department in New Orleans, LA.

This role manages delinquent mortgage accounts and supports loss mitigation, foreclosure processing, charge‑offs, and REO disposition. As an individual contributor, the Collector handles inbound/outbound collection calls, documents member interactions, prepares correspondence, recommends foreclosure actions, resolves or escalates member issues, and follows established procedures to remediate defaulted loans. The position requires strong knowledge of mortgage delinquency workflows and a collaborative, solutions‑focused approach.

If you have mortgage collections expertise, loss‑mitigation skills, or a problem‑solving mindset you should apply right away!

Highlights:

• Resolve member delinquencies while delivering exceptional service and strengthening relationships.
• Support loss‑mitigation efforts, delinquency management, and charge‑off standards with accuracy and consistency.
• Contribute to continuous improvement by helping refine processes and supporting team operations.
• Promote a positive, values‑driven team culture with strong collaboration and morale.
• Participate in cross‑training, backup support, and annual development to expand skills and capabilities.
• Maintain thorough, compliant documentation in FICS MS and Episys to ensure clear and reliable account records.

Experience:

Required

Preferred

• 1-2 years mortgage collections experience preferred
• 1-2 years loss mitigation experience preferred

Education:

Required

• High School Diploma

Preferred

• Some college

Skills & Knowledge:

Required

• Must have strong computer skills with an emphasis on Microsoft Word, Excel, Outlook and the ability to use basic office equipment.
• Ability to work as a productive and efficient team member while following directions to meet pressing deadlines.
• Demonstrate the ability to manage multiple tasks well.
• Demonstrate a high degree of competency in mathematical and reasoning skills.
• Strong verbal communication and negotiation skills.
• Must be fluent in both English and Spanish.

Preferred

• Knowledge of servicing guidelines, general understanding of residential mortgage lending guidelines, State of Louisiana Real Estate Lending Laws, applicable compliance regulations, and regulatory agency rules which govern residential real estate servicing.
• Knowledge of mortgage collections, loss mitigation and foreclosure processes.

Schedule: Default is Monday-Friday, 8:30 am-5:30 pm

Paygrade: 1CA

The expected pay range for this position is $23.78 to $24.76 per hour.

Credit Human is committed to equitable and transparent compensation practices. Final compensation is determined based on a variety of factors, including experience, skills, qualifications, internal equity, and geographic work location.

This role may also be eligible for:

• Bonus opportunity up to 4%

Employees are eligible for a comprehensive benefits package, including:

Job Location: This position is onsite based inNew Orleans, LA.

Credit Human conducts employment background checks that may be used for decisions related to employment. Standard checks include NCUA Administrative and Prohibited Orders, ChexSystems, employment verification, criminal history (convictions and outstanding warrants within the past seven years), and degree verification (if applicable). Additional checks may include motor vehicle records, credit checks, or fingerprinting depending on the role.

Applicants must be currently authorized to work in the United States on a full-time basis.

Credit Human is committed to equitable and transparent pay practices. The compensation range listed above represents a good‑faith estimate of what we expect to pay for this position at the time of posting. Final compensation will be determined based on experience, qualifications, internal equity, and business needs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.