Entry-Level Consumer Loan Collector

Community Bank, N.A.; Town of Canton (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

11 paid holidays

Paid vacation

Medical insurance

Vision insurance

Dental insurance

401K with generous match

Pension

Tuition reimbursement

Banking discounts

Job summary

Community Bank, N.A. is seeking a Collections professional to manage delinquent loan accounts under supervision. You will interact with staff across departments and branches to provide quality service, resolve issues, and meet goals.

Responsibilities include prioritizing accounts, communicating status and payment history, securing arrangements, and following policies and controls. The role offers competitive compensation and extensive benefits.

Qualifications

• High school diploma or equivalent required.
• All applicants must be 18 years of age or older.
• Two years collection/banking or related background preferred.
• Excellent customer service and communication skills are necessary.
• Strong attention to detail and ability to work under pressure.

Responsibilities

• Maintain knowledge of laws and internal controls and complete training timely.
• Prioritize delinquent accounts and determine contact method.
• Discuss account status, payment history, causes of delinquency and solutions.
• Secure payments or set up payment arrangements and document activity.
• Coordinate with branches to research and resolve accounts.
• Handle calls from the queue and assist customers as appropriate.
• Review payments and waive late charges when warranted.

Skills

Attention to detail

Multitasking

Microsoft Word

Excel

Customer service

Communication skills

Education

High school diploma or equivalent

18 years of age or older

Tools

Microsoft Word

Excel

Job description

Community Bank, N.A. is seeking a Collections professional to manage delinquent loan accounts under supervision. You will interact with staff across departments and branches to provide quality service, resolve issues, and meet goals.

Responsibilities include prioritizing accounts, communicating status and payment history, securing arrangements, and following policies and controls. The role offers competitive compensation and extensive benefits.