Senior LLM Martech Engineer - Remote

CrowdStrike Inc.; Atlanta (GA); Remote; USD 125,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Equity awards

Wellness programs

Paid time off

Parental leave

Professional development

Employee networks

Job summary

CrowdStrike is seeking a Senior Software Engineer - MarTech to apply AI to reshape Marketing and Sales workflows. You will build LLM-based agents, improve data quality across Salesforce and Marketo, and optimize site search and partner experiences with robust governance.

You will also lead platform engineering tasks, mentor teammates, and collaborate with Security, Privacy, and Legal to ensure compliant, scalable AI implementations across Adobe Experience Cloud and other systems.

Qualifications

• Bachelor's or Master's in Computer Science, Data Science, or a related field (or equivalent practical experience).
• 5+ years of software or data engineering experience, including 2+ years taking LLM or ML solutions to production.
• Hands-on experience with LLM APIs, agent frameworks, prompt engineering, tool calling, and orchestration.
• Familiarity with marketing business domain in Hi-Tech industry.
• Experience with RAG, embeddings, vector or hybrid search, and ML-based entity resolution, classification, or scoring.
• Experience with evaluation methods, prompt and model versioning, and production monitoring.
• Strong Python and SQL, plus TypeScript/JavaScript or Java, and experience building RESTful APIs.
• Working knowledge of CRM and marketing automation data models (leads, contacts, accounts) in platforms such as Salesforce and Marketo.
• Experience with a major cloud platform (AWS or Azure), CI/CD tools (Jenkins, GitLab CI/CD), and GitHub.
• Understanding of data governance, privacy (GDPR, CCPA), and responsible AI practices.
• Demonstrated ability to train and mentor technical and non-technical colleagues.
• Ability to balance project work with operational tasks and to work Pacific Time (PT) business hours.

Responsibilities

• AI & Applied ML use case discovery: Partner with Marketing teams to identify, prioritize, and scope AI opportunities, with success metrics tied to business outcomes.
• Agent development: Build and deploy LLM-based agents for event invitations, account and contact prospecting, and partner workflows, with orchestration and human-in-the-loop controls.
• Lead & Contact quality: Build ML and LLM-assisted pipelines to clean, deduplicate, enrich, validate, and score leads and contacts across Salesforce, Marketo, and related systems, including bot and fraud detection.
• Search & retrieval: Modernize site search and partner locator using semantic and hybrid retrieval, embeddings, and RAG grounded in approved content.
• Analytics: Use AI-assisted analysis to improve partner lead ROI reporting and Adobe Analytics adoption.
• Evaluation & guardrails: Define evaluation metrics and regression tests, monitor accuracy, latency, and cost, and implement PII handling, consent enforcement, and audit logging in partnership with Security, Privacy, and Legal.
• Build vs. Buy: Evaluate AI tools, LLM platforms, and recommend a direction.
• Training & enablement: Train and mentor engineers, marketing operations, and Sales stakeholders on AI tools, prompt design, and responsible use. Run workshops and maintain playbooks and reusable templates.
• Integration: Integrate AI solutions with Adobe Experience Cloud, Salesforce, Marketo, and other systems via APIs and event-driven patterns.
• DevOps & Operations: Monitoring, and alerting for AI services, and support incident response and runbooks.
• Collaboration: Work with the AEP and platform engineers on data access, environments, and releases.

Skills

LLM APIs

Agent frameworks

Prompt engineering

Orchestration

Python

SQL

TypeScript/JavaScript

Java

RESTful APIs

CRM data models

AWS/Azure

CI/CD

GitHub

Education

Bachelor's or Master's in Computer Science/Data Science or related field

Tools

Adobe Experience Cloud

Salesforce

Marketo

Elasticsearch/OpenSearch/Algolia

Job description

CrowdStrike is seeking a Senior Software Engineer - MarTech to apply AI to reshape Marketing and Sales workflows. You will build LLM-based agents, improve data quality across Salesforce and Marketo, and optimize site search and partner experiences with robust governance.

You will also lead platform engineering tasks, mentor teammates, and collaborate with Security, Privacy, and Legal to ensure compliant, scalable AI implementations across Adobe Experience Cloud and other systems.