AI-Powered MarTech Software Engineer (Remote)

CrowdStrike Inc.; Montpelier (VT); Remote; USD 125,000 - 180,000; Full time

Benefits offered by this job

Market-leading compensation

Equity awards

Wellness programs

Generous vacation and holidays

Parental and adoption leaves

Professional development

Employee networks

Vibrant office culture

Great Place to Work Certification

Job summary

CrowdStrike, Inc. is seeking a Sr. Software Engineer - MarTech to apply AI in our Marketing IT team. You will build LLM-based agents and ML solutions for event marketing, lead enrichment, site search, and partner experiences, while also enabling teams to adopt AI responsibly.

You will train engineers and stakeholders, integrate with Adobe Experience Cloud, Salesforce, and Marketo, and participate in platform engineering and DevOps for AI services.

Qualifications

• Bachelor's or Master's degree in Computer Science, Data Science, or related field (or equivalent practical experience).
• 5+ years of software or data engineering experience, including 2+ years taking LLM or ML solutions to production.
• Hands-on experience with LLM APIs, agent frameworks, prompt engineering, tool calling, and orchestration.
• Familiarity with marketing business domain in Hi-Tech industry.
• Experience with RAG, embeddings, vector or hybrid search, and ML-based entity resolution, classification, or scoring.
• Experience with evaluation methods, prompt and model versioning, and production monitoring.
• Strong Python and SQL, plus TypeScript/JavaScript or Java, and experience building RESTful APIs.
• Working knowledge of CRM and marketing automation data models (leads, contacts, accounts) in platforms such as Salesforce and Marketo.
• Experience with a major cloud platform (AWS or Azure), CI/CD tools (Jenkins, GitLab CI/CD), and GitHub.
• Understanding of data governance, privacy (GDPR, CCPA), and responsible AI practices.
• Demonstrated ability to train and mentor technical and non-technical colleagues.
• Ability to balance project work with operational tasks and to work Pacific Time (PT) business hours.

Responsibilities

• AI & Applied ML Use Case Discovery: Partner with Marketing teams to identify, prioritize, and scope AI opportunities, with success metrics tied to business outcomes.
• Agent Development: Build and deploy LLM-based agents for event invitations, account and contact prospecting, and partner workflows, with orchestration and human-in-the-loop controls.
• Lead & Contact Quality: Build ML and LLM-assisted pipelines to clean, deduplicate, enrich, validate, and score leads and contacts across Salesforce, Marketo, and related systems, including bot and fraud detection.
• Search & Retrieval: Modernize site search and partner locator using semantic and hybrid retrieval, embeddings, and RAG grounded in approved content.
• Analytics: Use AI-assisted analysis to improve partner lead ROI reporting and Adobe Analytics adoption.
• Evaluation & Guardrails: Define evaluation metrics and regression tests, monitor accuracy, latency, and cost, and implement PII handling, consent enforcement, and audit logging in partnership with Security, Privacy, and Legal.
• Build vs. Buy: Evaluate AI tools, LLM platforms, and recommend a direction.
• Training & Enablement: Train and mentor engineers, marketing operations, and Sales stakeholders on AI tools, prompt design, and responsible use. Run workshops and maintain playbooks and reusable templates.
• Integration: Integrate AI solutions with Adobe Experience Cloud, Salesforce, Marketo, and other systems via APIs and event-driven patterns.
• DevOps & Operations: Monitoring, and alerting for AI services, and support incident response and runbooks.
• Collaboration: Work with the AEP and platform engineers on data access, environments, and releases.

Skills

Python

SQL

TypeScript/JavaScript

Java

LLM APIs

Prompt engineering

Orchestration

RESTful APIs

Cloud platforms (AWS/Azure)

CI/CD (Jenkins/GitLab)

Education

Bachelor's or Master's in CS/DS or equivalent

Tools

Salesforce

Marketo

Adobe Experience Cloud

OpenAI / LLM frameworks

Elasticsearch/OpenSearch

Job description

CrowdStrike, Inc. is seeking a Sr. Software Engineer - MarTech to apply AI in our Marketing IT team. You will build LLM-based agents and ML solutions for event marketing, lead enrichment, site search, and partner experiences, while also enabling teams to adopt AI responsibly.

You will train engineers and stakeholders, integrate with Adobe Experience Cloud, Salesforce, and Marketo, and participate in platform engineering and DevOps for AI services.