Senior Living Sales & Move-In Support Specialist

Pilgrim Place in Claremont, Inc.; Claremont (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Bonus potential

Medical, dental, vision benefits

Generous PTO & holidays

Mission-driven community

Job summary

Pilgrim Place in Claremont, Inc. is seeking a Sales Support Specialist to assist prospective residents and families through the sales and move-in process while delivering exceptional service.

You will coordinate tours, prep materials, and support marketing efforts to help meet occupancy and revenue goals. The role requires a strong focus on customer service, organization, and collaboration with multiple departments.

Qualifications

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Business, Marketing, Healthcare Administration, or related field preferred.
• Two years of administrative, sales, marketing, healthcare, or senior living experience preferred.
• Strong customer service, communication, organizational, and time management skills.
• Proficiency with Microsoft Office, CRM software, and DocuSign.
• Ability to manage multiple priorities and maintain confidentiality.

Responsibilities

• Respond to prospective residents, families, visitors, and referral partners, and coordinate prospect follow-up and tours.
• Prepare tour materials, welcome packets, and other resources to create a welcoming experience.
• Support sales activities, including financial pre-qualification, nursing assessments, prospect tracking, and occupancy updates.
• Coordinate the move-in process, including resident documentation, admission paperwork, keys, and welcome materials.
• Coordinate move-in readiness with Nursing, Housekeeping, Maintenance, IT/Cable, and other departments.
• Maintain accurate prospect and resident records, marketing materials, and application packets.
• Assist with marketing events, sales meetings, and team activities to support occupancy goals and an exceptional customer experience.

Skills

Customer service

Communication

Organizational

Time management

Education

High school diploma or equivalent

Associate's or Bachelor's degree in Business, Marketing, Healthcare Administration, or related field

Tools

Microsoft Office

CRM software

DocuSign

Job description

Pilgrim Place in Claremont, Inc. is seeking a Sales Support Specialist to assist prospective residents and families through the sales and move-in process while delivering exceptional service.

You will coordinate tours, prep materials, and support marketing efforts to help meet occupancy and revenue goals. The role requires a strong focus on customer service, organization, and collaboration with multiple departments.