Sales Support Specialist

Pilgrim Place in Claremont, Inc.; Claremont (CA); Presencial; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus potential

Medical, dental, vision benefits

Generous PTO & holidays

Mission-driven community

Descripción de la vacante

Pilgrim Place in Claremont, Inc. is seeking a Sales Support Specialist to assist prospective residents and families through the sales and move-in process while delivering exceptional service.

You will coordinate tours, prep materials, and support marketing efforts to help meet occupancy and revenue goals. The role requires a strong focus on customer service, organization, and collaboration with multiple departments.

Formación

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Business, Marketing, Healthcare Administration, or related field preferred.
• Two years of administrative, sales, marketing, healthcare, or senior living experience preferred.
• Strong customer service, communication, organizational, and time management skills.
• Proficiency with Microsoft Office, CRM software, and DocuSign.
• Ability to manage multiple priorities and maintain confidentiality.

Responsabilidades

• Respond to prospective residents, families, visitors, and referral partners, and coordinate prospect follow-up and tours.
• Prepare tour materials, welcome packets, and other resources to create a welcoming experience.
• Support sales activities, including financial pre-qualification, nursing assessments, prospect tracking, and occupancy updates.
• Coordinate the move-in process, including resident documentation, admission paperwork, keys, and welcome materials.
• Coordinate move-in readiness with Nursing, Housekeeping, Maintenance, IT/Cable, and other departments.
• Maintain accurate prospect and resident records, marketing materials, and application packets.
• Assist with marketing events, sales meetings, and team activities to support occupancy goals and an exceptional customer experience.

Conocimientos

Customer service

Communication

Organizational

Time management

Educación

High school diploma or equivalent

Associate's or Bachelor's degree in Business, Marketing, Healthcare Administration, or related field

Herramientas

Microsoft Office

CRM software

DocuSign

Descripción del empleo

Join Pilgrim Place, a welcoming senior living community in Claremont, CA, where respect, kindness, and teamwork guide all that we do. We’re looking for an organized, customer-focused Sales Support Specialist to support our occupancy and revenue goals. In this role, you’ll help prospective residents and their families navigate the sales and move-in process while providing exceptional service and supporting our broader marketing efforts.

What You’ll Do:

• Respond to prospective residents, families, visitors, and referral partners, and coordinate prospect follow-up and tours.
• Prepare tour materials, welcome packets, and other resources to create a welcoming experience.
• Support sales activities, including financial pre-qualification, nursing assessments, prospect tracking, and occupancy updates.
• Coordinate the move-in process, including resident documentation, admission paperwork, keys, and welcome materials.
• Coordinate move-in readiness with Nursing, Housekeeping, Maintenance, IT/Cable, and other departments.
• Maintain accurate prospect and resident records, marketing materials, and application packets.
• Assist with marketing events, sales meetings, and team activities to support occupancy goals and an exceptional customer experience.

What We Offer:

• Competitive pay with bonus potential.
• Full-time role with medical, dental, and vision benefits.
• Generous PTO, sick leave, and ten paid holidays.
• A mission-driven community where your work truly matters.

Qualifications

What You Bring:

• High school diploma or equivalent required
• Associate's or Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field preferred.
• Two years of administrative, sales, marketing, healthcare, or senior living experience preferred.
• Strong customer service, communication, organizational, and time management skills.
• Proficiency with Microsoft Office, CRM software, and DocuSign.
• Ability to manage multiple priorities and maintain confidentiality.