Sales Support Specialist

Pilgrim Place In Claremont; Claremont (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO & holidays

Job summary

Pilgrim Place In Claremont is seeking an organized Sales Support Specialist to assist with occupancy and revenue goals in a welcoming senior living community. You will guide prospective residents and families through the sales and move-in process while delivering exceptional service.

Responsibilities include coordinating tours, preparing welcome materials, managing prospect records, supporting marketing efforts, and collaborating with departments to ensure a smooth move-in experience and

Qualifications

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Business, Marketing, Healthcare Administration, or related field preferred.

Responsibilities

• Respond to prospective residents, families, visitors, and referral partners, and coordinate prospect follow-up and tours.
• Prepare tour materials, welcome packets, and other resources to create a welcoming experience.
• Support sales activities, including financial pre-qualification, nursing assessments, prospect tracking, and occupancy updates.
• Coordinate the move-in process, including resident documentation, admission paperwork, keys, and welcome materials.
• Coordinate move-in readiness with Nursing, Housekeeping, Maintenance, IT/Cable, and other departments.
• Maintain accurate prospect and resident records, marketing materials, and application packets.
• Assist with marketing events, sales meetings, and team activities to support occupancy goals and an exceptional customer experience.

Skills

Customer service

Communication

Organizational skills

Time management

Microsoft Office

CRM software

DocuSign

Confidentiality

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

CRM software

DocuSign

Job description

Job Details: Job Location: Pilgrim Place In Claremont - Claremont, CA 91711, Position Type: Full Time, Salary Range: $25.00 - $30.00 Hourly, Join Pilgrim Place, a welcoming senior living community in Claremont, CA, where respect, kindness, and teamwork guide all that we do. We’re looking for an organized, customer-focused Sales Support Specialist to support our occupancy and revenue goals. In this role, you’ll help prospective residents and their families navigate the sales and move-in process while providing exceptional service and supporting our broader marketing efforts.

What You’ll Do:

• Respond to prospective residents, families, visitors, and referral partners, and coordinate prospect follow-up and tours.
• Prepare tour materials, welcome packets, and other resources to create a welcoming experience.
• Support sales activities, including financial pre-qualification, nursing assessments, prospect tracking, and occupancy updates.
• Coordinate the move-in process, including resident documentation, admission paperwork, keys, and welcome materials.
• Coordinate move-in readiness with Nursing, Housekeeping, Maintenance, IT/Cable, and other departments.
• Maintain accurate prospect and resident records, marketing materials, and application packets.
• Assist with marketing events, sales meetings, and team activities to support occupancy goals and an exceptional customer experience.

What We Offer:

• Competitive pay with bonus potential.
• Full-time role with medical, dental, and vision benefits.
• Generous PTO, sick leave, and ten paid holidays.
• A mission-driven community where your work truly matters.

Qualifications: What You Bring:

• High school diploma or equivalent required
• Associate's or Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field preferred.
• Two years of administrative, sales, marketing, healthcare, or senior living experience preferred.
• Strong customer service, communication, organizational, and time management skills.
• Proficiency with Microsoft Office, CRM software, and DocuSign.
• Ability to manage multiple priorities and maintain confidentiality.