Senior Living Sales Counselor

TSP Talent; Plum (Allegheny County); On-site; USD 40,000 - 70,000; Full time

Job summary

TSP talent Retirement Living is seeking a Sales Counselor to support older adults and their families in exploring senior living options with a resident-first, mission-driven approach. The role emphasizes listening to needs, presenting options clearly, and guiding families through informed decisions.

The position requires compassionate communication and a patient, relationship-focused mindset to build trust and facilitate tours and follow-up engagements across healthcare, hospitality, and senior

Qualifications

• Excellent communication and interpersonal skills.
• Compassionate, patient approach when working with older adults.
• Customer-focused, relationship-building mindset.
• Ability to present information clearly and effectively.
• High integrity and professionalism.
• Ability to work collaboratively across departments.

Responsibilities

• Listen to prospective residents’ needs and preferences
• Explain available community services and living options
• Lead community tours and provide clear, accurate information
• Guide families through the decision-making process with compassion and integrity
• Build and maintain relationships with prospects
• Follow up with prospective residents to support next steps
• Collaborate with teams across healthcare, hospitality, and senior living operations

Skills

Strong communication

Compassionate approach

Customer-focused

Relationship-building

Collaboration across departments

Job description

Retirement Living Sales Counselor supports older adults and their families in exploring senior living options through a resident-first, mission-driven approach.

Key Responsibilities

• Listen to prospective residents’ needs and preferences
• Explain available community services and living options
• Lead community tours and provide clear, accurate information
• Guide families through the decision-making process with compassion and integrity
• Build and maintain relationships with prospects
• Follow up with prospective residents to support next steps
• Collaborate with teams across healthcare, hospitality, and senior living operations

Qualifications & Skills

• Strong communication and interpersonal skills
• Compassionate, patient approach when working with older adults and families
• Customer-focused, relationship-building mindset
• Ability to present information clearly and effectively
• High integrity and professionalism
• Ability to work collaboratively across departments