Senior Living Sales Counselor

Wynen's; Pittsburgh (Allegheny County); On-site; USD 42,000 - 68,000; Full time

Job summary

Wynen's Retirement Living is seeking a Sales Counselor to support older adults and their families in exploring senior living options in a resident-first, mission-driven role in Pittsburgh.

You will build relationships with prospective residents, explain services, conduct tours, and guide families through the decision-making process while upholding values of respect and integrity.

Qualifications

• Strong customer service and sales communication skills.
• Empathy and professionalism when working with older adults and families.
• Ability to explain services clearly and match needs to options.
• Comfort with relationship-building, prospect tracking, and coordination with teams.
• Inclusive, respectful mindset focused on enhancing quality of life.

Responsibilities

• Build relationships with prospective residents and understand their needs.
• Explain community services and help families evaluate fit.
• Conduct tours and guide individuals through the decision-making process.
• Follow up on inquiries and maintain accurate prospect information.
• Collaborate with internal teams to ensure a welcoming, high-quality experience.
• Uphold values of respect, integrity, and continuous improvement.

Skills

Customer service

Sales communication

Empathy

Professionalism

Relationship-building

Job description

Retirement Living Sales Counselor

supports older adults and their families in exploring senior living options in a resident-first, mission-driven role.

Key Responsibilities

• Build relationships with prospective residents and understand their needs.
• Explain community services and help families evaluate fit.
• Conduct tours and guide individuals through the decision-making process.
• Follow up on inquiries and maintain accurate prospect information.
• Collaborate with internal teams to ensure a welcoming, high-quality experience.
• Uphold values of respect, integrity, and continuous improvement.

Qualifications & Skills

• Strong customer service and sales communication skills.
• Empathy and professionalism when working with older adults and families.
• Ability to explain services clearly and match needs to options.
• Comfort with relationship-building, prospect tracking, and coordination with teams.
• Inclusive, respectful mindset focused on enhancing quality of life.