Senior Living Sales Counselor

Tharp Consulting; Collier Township (PA); On-site; USD 36,000 - 54,000; Full time

Job summary

Tharp Consulting is seeking a Retirement Living Sales Counselor to support older adults and their families in exploring senior living options with a resident-first, mission-driven approach. You will listen to needs, explain independent living options, coordinate community visits, guide families through decisions with compassion, and build trusting relationships from first inquiry through move-in.

This role emphasizes service and quality of life, with collaboration across community teams to

Qualifications

• Sales experience in senior living or related service environments.
• Strong customer service orientation and ability to communicate with empathy.
• Relationship-building skills, integrity, and follow-through on leads.
• Ability to explain care options clearly and guide families through next steps.

Responsibilities

• Listen to prospective residents’ needs and explain independent living and the continuum of care.
• Arrange and coordinate community visits; guide families through the decision-making process with compassion and integrity.
• Build trusted relationships, follow up with leads, and maintain a welcoming, informative experience from first inquiry through move-in.
• Coordinate with community teams to ensure smooth communication and a consistent resident experience.
• Represent the community professionally, emphasizing service and quality of life.

Skills

Sales experience

Customer service

Relationship-building

Empathy

Explain care options

Job description

Retirement Living Sales Counselor

—support older adults and their families in exploring senior living options with a resident-first, mission-driven approach.

Key Responsibilities

• Listen to prospective residents’ needs and explain independent living and the continuum of care.
• Arrange and coordinate community visits; guide families through the decision-making process with compassion and integrity.
• Build trusted relationships, follow up with leads, and maintain a welcoming, informative experience from first inquiry through move-in.
• Coordinate with community teams to ensure smooth communication and a consistent resident experience.
• Represent the community professionally, emphasizing service and quality of life.

Qualifications & Skills

• Sales experience with an understanding of senior living or related service environments.
• Strong customer service orientation and ability to communicate with empathy.
• Relationship-building skills, integrity, and follow-through on leads.
• Ability to explain care options clearly and guide families through next steps.