Senior Living Pharmacy Client Success Manager - Phoenix

BrightSpring Health Services Corporation; Phoenix (AZ); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

DailyPay

Flexible schedules

Competitive pay

Shift differential

Health, dental, vision and life保险

401k

Paid-time off

Tuition reimbursement

Employee Discount Program

Non-retail/Closed-door environment

Job summary

PharMerica is seeking a Client Success Manager for Senior Living to cultivate strategic relationships across the Phoenix, AZ territory. The role ensures top-quality pharmacy services, issue resolution, and strong client retention while traveling 60–70% within the territory.

The position requires 3+ years in client management or sales in Long-Term Care with a preference for Healthcare/B2B experience. On-site work with flexible schedules and competitive pay are offered.

Qualifications

• Required: Bachelor's Degree in business or related field.
• 3 or more years' experience in client management or sales in Long-Term Care or related industries.
• Desired: previous experience in client management, customer service, or client support in a healthcare or B2B setting.
• Preferred: Licensed pharmacy technician, RN, or LPN preferred.

Responsibilities

• Works with the Senior Living Account Management team to develop strategies for client retention.
• Manages PharMerica’s clients and customers in collaboration with the Senior Living team.
• Conducts and documents meetings with assigned clients and prepares for client reviews.
• Responsible for escalation and resolution of client issues and adherence to SLAs.
• Documents client retention, upselling activities, and interactions in the CRM.
• Prepares quarterly business reviews and client engagement materials.
• Delivers routine client-facing training for PMC products, tools and resources.

Skills

Client management

Sales experience

Long-Term Care knowledge

Microsoft Office

Communication skills

Team collaboration

Root cause analysis

Cross-functional collaboration

Education

Bachelor's Degree in business or related field

Tools

SalesForce

Axiom

Job description

PharMerica is seeking a Client Success Manager for Senior Living to cultivate strategic relationships across the Phoenix, AZ territory. The role ensures top-quality pharmacy services, issue resolution, and strong client retention while traveling 60–70% within the territory.

The position requires 3+ years in client management or sales in Long-Term Care with a preference for Healthcare/B2B experience. On-site work with flexible schedules and competitive pay are offered.