Senior Living Pharmacy Client Success Manager - Travel

BrightSpring Health Services Corporation; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

DailyPay

Flexible schedules

Competitive pay

Shift differential

Health insurance

Dental insurance

Vision insurance

Life insurance

Company paid STD/LTD

Tuition assistance

Employee discount

401k

Paid-time off

Tuition reimbursement

Non-retail/Closed-door environment

Job summary

PharMerica, an affiliate of BrightSpring Health Services, seeks a Client Success Manager for Senior Living in the Pittsburgh area. This role drives client satisfaction, manages relationships, and ensures retention of pharmacy services across facilities within the territory.

You will coordinate with multiple teams, deliver program training, and contribute to contract renewals while traveling within the territory. A solid background in LTC client management is required.

Qualifications

• Bachelor's degree in business or related field required.
• 3+ years' experience in client management or sales in Long-Term Care or related industries.
• Experience in client management, customer service, or client support preferred; healthcare/B2B background helpful.
• Licensed pharmacy technician, RN, or LPN preferred.

Responsibilities

• Works with the Director, Senior Living Account Management to develop strategies that retain PharMerica Clients.
• Collaborates with the Senior Living team to manage PharMerica's Clients and customers.
• Conducts and documents meetings with assigned clients.
• Works with PharMerica teams to meet service-level agreements and client commitments.
• Owns client issue escalation and resolution process.
• Prepares for and participates in client reviews with maintained documentation.
• Documents client retention, upselling activities, and interactions in PharMerica CRM.
• Assists in pricing negotiations and contract renewals insights.
• Coordinates with billing, credit/collections, contracting, and marketing to ensure standards.
• Prepares quarterly business reviews and client engagement materials.
• Delivers training on PMC products, tools, and resources to clients.
• Supports solution selling or upselling of PharMerica products/services.
• Ensures a positive client experience and collaborates on corporate initiatives.
• Mentors associates as needed.
• Travel 60-70%.
• Performs other duties as assigned.

Skills

Present to all levels

Time management

Computer skills

Microsoft Office

Problem solving

Root cause analysis

Cross-functional collaboration

Teamwork

Education

Bachelor's Degree in business or related field

Tools

Salesforce

Axiom

Job description

PharMerica, an affiliate of BrightSpring Health Services, seeks a Client Success Manager for Senior Living in the Pittsburgh area. This role drives client satisfaction, manages relationships, and ensures retention of pharmacy services across facilities within the territory.

You will coordinate with multiple teams, deliver program training, and contribute to contract renewals while traveling within the territory. A solid background in LTC client management is required.