Senior Living Operations Leader (Assistant ED)

Heritage Senior Living; Elm Grove (WI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement savings opportunities

Employee development

Job summary

Heritage Senior Living Elm Grove is seeking an organized, compassionate Assistant Director to help lead the day-to-day operations of our community. You will work with the Executive Director to support resident experience, staffing, regulatory compliance, marketing, and financial administration.

This role offers growth toward Executive Director leadership opportunities and requires leadership presence across departments to maintain a high-quality resident experience.

Qualifications

• 1–3 years of experience in assisted living, memory care, senior living, or a related healthcare setting preferred.
• Degree in healthcare administration, business management, healthcare management, or a related field is a plus.
• Knowledge of Wisconsin regulations applicable to CBRFs and RCACs is helpful.

Responsibilities

• Partner with the Executive Director in the overall day-to-day operation of the community.
• Help coordinate operations across clinical, life enrichment, culinary, housekeeping, marketing, and other departments.
• Serve as a visible and approachable leader for residents, families, employees, and visitors.
• Help identify operational concerns and develop practical solutions.
• Assist with maintaining a safe, organized, welcoming, and well-operated community.
• Step in to provide leadership and operational support when the Executive Director is unavailable or as assigned.
• Help ensure community policies, procedures, and operational standards are consistently followed.
• Participate in recruiting, interviewing, hiring, onboarding, training, supervision, and development of employees.
• Assist with supervising caregivers/CNAs, housekeepers, and other assigned team members.
• Help develop employee schedules based on resident and operational needs.
• Provide employees with coaching, feedback, and direction.
• Assist with performance management and corrective action when appropriate.

Skills

Leadership

Operations management

People management

Regulatory compliance

Education

Bachelor's degree in healthcare administration or related field

Experience in senior living or healthcare preferred

Tools

Microsoft Office

Outlook

Job description

Heritage Senior Living Elm Grove is seeking an organized, compassionate Assistant Director to help lead the day-to-day operations of our community. You will work with the Executive Director to support resident experience, staffing, regulatory compliance, marketing, and financial administration.

This role offers growth toward Executive Director leadership opportunities and requires leadership presence across departments to maintain a high-quality resident experience.