Executive Director

Heritage Senior Living; Milwaukee (WI); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, and vision insurance

Paid time off

Retirement savings opportunities

Professional development and career-ck

Job summary

Heritage Senior Living in Milwaukee seeks an experienced Executive Director to lead a community, ensuring exceptional resident and family experiences while guiding clinical services, life enrichment, dining, and operations.

You will build and coach a strong team, manage budgets, ensure regulatory compliance, drive occupancy, and partner with sales and clinical leaders to deliver high-quality care and service.

Qualifications

• Must meet Wisconsin DHS 83 and 89 requirements.
• Four-year college degree preferred.
• Strong leadership with oversight of multiple departments.
• Experience in senior living, healthcare, hospitality, or related leadership preferred.
• Excellent communication and relationship-building abilities.

Responsibilities

• Lead and develop community leadership teams.
• Oversee clinical services, life enrichment, dining, housekeeping, and maintenance.
• Manage staffing, recruitment, onboarding, training, and performance.
• Drive sales, marketing, and occupancy growth.
• Ensure regulatory compliance and quality assurance.
• Oversee budgeting, financial performance, and reporting.

Skills

Leadership

Team development

Communication

Financial acumen

Operational management

Regulatory compliance

Problem-solving

Strategic planning

Education

Bachelor's degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Executive Director – Senior LivingLead a community. Build a strong team. Make a difference in the lives of seniors.Heritage Senior Living is seeking an experienced, compassionate, and results-driven Executive Director to lead the overall operations of one of our senior living communities.This is an opportunity for a strong leader who enjoys developing people, creating an exceptional resident and family experience, and taking ownership of the operational and financial success of a community.As Executive Director, you will oversee all aspects of community operations, including clinical services, life enrichment, culinary, housekeeping, maintenance, sales and marketing, staffing, regulatory compliance, and financial performance.Reporting to the Regional Director of Operations, you will lead your team in delivering high-quality care and service while creating a welcoming community where residents, families, and employees feel valued.What You'll DoLead & Develop Your TeamYou'll set the tone for the entire community by building an engaged, accountable, and service-focused team.Lead, coach, develop, and support department managers and community employeesOversee hiring, onboarding, training, performance management, and employee developmentEnsure appropriate staffing and scheduling across departments and shiftsConduct leadership meetings, staff meetings, trainings, and new-hire orientationsPromote open communication and a positive workplace cultureParticipate in the Manager on Duty and on-call programsHold leaders accountable for operational, financial, and service expectationsDeliver an Exceptional Resident ExperienceOur residents and families are at the center of everything we do.Ensure residents receive high-quality care and services with dignity, privacy, and respectBuild strong relationships with residents and familiesOversee systems supporting resident care, wellness, dining, and life enrichmentMonitor resident satisfaction and implement improvement plansPartner with clinical leadership regarding changes in resident condition and care needsOversee admission, discharge, and transfer processesEnsure resident and family expectations are clearly communicated and consistently addressedDrive Community PerformanceYou'll have ownership of the overall performance of the community.Maintain fiscal responsibility and operate within established budgetsDrive profitability and operational performanceMonitor census, accounts receivable, billing, expenses, and financial resultsComplete monthly variance reporting and participate in the annual budgeting processEducate department managers regarding their budget responsibilitiesDevelop and execute community action plansMonitor key performance indicators and implement strategies for continuous improvementGrow the CommunityThe Executive Director plays an important role in creating a strong sales culture and building relationships throughout the local community.Lead and promote an effective community-wide sales cultureOversee inquiries, tours, follow-up, outreach, and referral developmentPartner with sales and clinical teams to support prospective residents and familiesDevelop relationships with referral sources and community partnersSupport community marketing and life enrichment eventsProtect and promote the Heritage Senior Living brandDrive occupancy and year-over-year census growthMaintain Quality & ComplianceYou'll ensure the community operates safely and in accordance with applicable regulations and Heritage standards.Maintain compliance with applicable CBRF/RCAC regulations and company policiesMaintain working knowledge of Wisconsin DHS 83 and DHS 89 requirementsEnsure compliance with HIPAA, OSHA, Fair Housing, workers' compensation, and other applicable requirementsMonitor quality assurance processes and complete required auditsMaintain required inspection, certification, licensing, survey, and regulatory documentationManage risk and respond appropriately to incidents and sentinel eventsMaintain positive relationships with regulatory agencies, inspectors, ombudsmen, and other community partnersConduct regular community tours to ensure a safe, clean, welcoming, and well-maintained environmentWhat We're Looking ForThe ideal candidate is a hands-on leader who can balance people, resident care, compliance, sales, and financial performance while keeping the resident experience at the center of decision-making.Successful candidates will demonstrate:A genuine passion for serving seniorsStrong leadership and team-development skillsExcellent communication and relationship-building abilitiesSound judgment and effective problem-solving skillsAbility to manage conflict and complex situations professionallyStrong organizational skills and attention to detailFinancial and operational acumenA commitment to accountability and continuous improvementAbility to work both independently and collaborativelyProficiency with Microsoft Outlook, Word, Excel, and PowerPointKnowledge of dementia care and senior living operations is a plusQualificationsMust meet applicable requirements for an Executive Director under Wisconsin DHS 83 and DHS 89Senior living, healthcare, hospitality, or related leadership experience strongly preferredFour-year college degree preferredMust be able to speak, read, write, and comprehend English proficientlyBenefits & PerksAt Heritage Senior Living, we know exceptional resident care starts with strong clinical leadership. Depending on employment status and applicable eligibility requirements, benefits and perks may include:Competitive compensationHealth, dental, and vision insurancePaid time offPaid holidays and/or holiday payRetirement savings opportunitiesEmployee assistance and wellness resourcesProfessional development and continuing education opportunitiesLeadership and career advancement opportunitiesEmployee recognition programsA collaborative corporate and community leadership teamThe opportunity to influence quality and clinical outcomes across multiple communitiesMeaningful work that directly impacts residents and care teamsBenefit availability and eligibility may vary based on employment status, location, plan requirements, and other applicable criteria.Why Heritage Senior Living?At Heritage Senior Living, leadership is about more than managing a building. It's about creating a community where residents can thrive, families can feel confident in the care their loved ones receive, and employees can do meaningful work.If you're a leader who enjoys developing teams, solving problems, driving results, and making a meaningful impact in the lives of seniors, we'd love to hear from you.Join Heritage Senior Living and help us create an exceptional place to live, work, and belong.Important InformationThis position requires the ability to perform the essential functions of the job, with or without reasonable accommodation. Reasonable accommodations may be available to qualified individuals with disabilities to enable them to perform the essential functions of the position.Heritage Senior Living is an Equal Opportunity Employer.#IND120