Senior Living Move-In Experience Coordinator

Cascades Verdae; Spartanburg, Northern (SC, KY); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

26 days PTO + cashout

401k with match

Medical/Dental/Vision benefits

Free Teladoc

Education Reimbursement

Job summary

Summit Hills is seeking a Transition Specialist - Move In Coordinator to assist new move-ins and families in transitioning to our community. You will coordinate across departments, manage documentation and ensure a smooth onboarding process for residents.

The role emphasizes a welcoming, customer-focused approach, with travel for community events and ongoing collaboration with the RAC/Membership committee to foster a friendly atmosphere.

Qualifications

• Four-year College or University degree desired.
• Two or more years’ experience in a similar transition or downsizing position desired.
• Two or more years’ experience in a hospitality position desired.
• Two or more years’ experience working with seniors desired.

Responsibilities

• Coordinate the move-in process for new members and serve as liaison between members, families, team members, and third parties.
• Coordinate with internal departments to ensure documentation, payment, lead base system records, etc. is handled properly and timely.
• Follows the application and contractual protocol for admitting new members and assists new members with completing their new member information.
• Opens & closes all models daily throughout the week.
• Ensures the entire campus is Ready-to-Show, Every Day Is Grand Opening Day (EDIGOD).
• Inspects all units at time of turnover and identifies items for repair.

Skills

Fluent English

Interpersonal skills

Coordination

Hospitality mindset

Education

Four-year college degree

Experience in transition/downsizing

Experience in hospitality

Experience with seniors

Job description

Summit Hills is seeking a Transition Specialist - Move In Coordinator to assist new move-ins and families in transitioning to our community. You will coordinate across departments, manage documentation and ensure a smooth onboarding process for residents.

The role emphasizes a welcoming, customer-focused approach, with travel for community events and ongoing collaboration with the RAC/Membership committee to foster a friendly atmosphere.