Transition Specialist - Move In Coordinator

Cascades Verdae; South Carolina; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

26 days PTO + cashout

401k with match

Medical/Dental/Vision benefits

Teladoc access

Education reimbursement

Job summary

Summit Hills is seeking a Transition Specialist - Move In Coordinator to support new residents and their families during the transition into the community. You will liaise with multiple departments and external partners to ensure a smooth move-in process.

Ideal candidates will have a four-year degree and 2+ years in transitions, downsizing, hospitality, or work with seniors, with strong English communication and teamwork skills. Local travel may be required.

Qualifications

• Four-year college degree desired.
• Two or more years’ experience in a transition or downsizing position desired.
• Two or more years’ experience in a hospitality position desired.
• Two or more years’ experience working with seniors desired.

Responsibilities

• Coordinate the move-in process for new members and liaise between members, families, team members, and third parties such as moving companies.
• Coordinate with internal departments to ensure documentation, payments, lead base system records, etc. are handled properly and timely.
• Follows the application and contractual protocol for admitting new members and assists new members with completing their information.
• Opens & closes all models daily throughout the week.
• Ensures the entire campus is Ready-to-Show, Every Day Is Grand Opening Day (EDIGOD).
• Inspects all units at turnover and identifies items for repair.
• Communicates items or other needs to the Director of Facilities and follows up on items.
• Works with RAC/Membership committee and current members to ensure a welcoming environment.
• Coordinates and organizes New Member parties and New Member Happy Hours.
• Coordinates We’ve Moved/I’ve Moved mailers for all new members.
• Develops knowledge of campus marketing materials and all legal/financial agreements.
• Ensures all marketing material is current and stocked.
• Attend required in-service training and education programs.
• Performs other duties as assigned by the Executive Director.

Skills

Hospitality experience

Seniors experience

Communication skills

Teamwork

Education

Four-year college degree

Job description

Job Category : Sales/Marketing

Requisition Number : TRANS003597

• Posted : September 16, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

At Summit Hills, we're not just a luxury senior living company; we're a community recognized as a Great Place to Work® and we take immense pride in that designation. Our philosophy, “People First, Always,” underscores everything we do. We believe that our dedicated team is our greatest asset, driving us to create compassionate, respectful, and meaningful interactions every day.

Why Choose Summit Hills?

• A Culture of Growth and Teamwork: We foster an environment where your contributions are celebrated, and your personal and professional growth is encouraged.
• Make a Difference: Your work will enrich the lives of our residents and fellow team members, creating a lasting positive impact in our community.
• Collaborative Environment: Join a team that values each member's input, promotes collaboration, and strives to create a vibrant and engaging atmosphere.

We’re looking for a Transition Specialist - Move In Coordinator.

As the Transition Specialist - Move In Coordinator, you will be responsible for assisting new move-ins and potential members with transitioning to the community. They assist the community’s various departments and serve as a liaison to ensure the new member(s) and their families make a smooth transition into the community.

26 days of PTO + cashout, 401k with match, Medical/Dental/Vision benefits, Free Teladoc, Education Reimbursement and more!

ESSENTIAL FUNCTIONS:

• Coordinate the move-in process for new members and serve as liaison between members, families, team members, and a variety of third parties such as moving companies.
• Coordinate with internal departments to ensure documentation, payment, lead base system records, etc. is handled properly and timely.
• Follows the application and contractual protocol for admitting new members and assists new members with completing their new member information.
• Opens & closes all models daily throughout the week.
• Ensures the entire campus is Ready-to-Show, Every Day Is Grand Opening Day (EDIGOD).
• Inspects all units at time of turnover and identifies items for repair.
• Communicates items or other needs to the Director of Facilities in a timely manner. Follows up on items to ensure resolution.
• Works with the RAC/Membership committee and current members to ensure a receptive and welcoming environment for the new member(s).
• Coordinates and organizes New Member parties and New Member Happy Hours.
• Coordinates We’ve Moved/I’ve Moved mailers for all new members.
• Develops a thorough working knowledge of all campus marketing materials and all legal and financial agreements between the campus and its residents and resident families.
• Ensures all marketing material is current and stocked.
• Participate in and attend all required in-service training and education programs as scheduled.
• Performs other duties as assigned by the Executive Director.

Physical Demands, Work Environment, and Expected Hours of Work:

• This position is often required to read, write, stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, balance, stoop, kneel, crouch, talk and/or hear.
• This position will be required to lift or carry weight up to 25 lbs.
• While performing the duties of this job, the Team Member is exposed to minimal to moderate noise.
• The Team Member may be required to work extended periods of time at a computer terminal.
• The associate may encounter difficult situations, including contact with mentally ill and deceased residents.

TRAVEL:

Local and out of state travel, including overnight stays, may be required from time to time to assist new residents/prospective residents, attend conferences, training, meetings, emergency situations, and other company functions.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Four-year College or University degree desired.
• Two or more years’ experience in a similar transition or downsizing position desired.
• Two or more years’ experience in a hospitality position desired.
• Two or more years’ experience working with seniors desired.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Ability to read, write, speak and understand English fluently.
• Ability to meet or exceed the company’s attendance and punctuality standards.
• Ability to use miscellaneous software and office equipment.
• Ability to understand and follow directions as given.
• Ability to work with minimal supervision.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.