Senior Living Move-In Concierge: Smooth Transitions

RiseMe; Moore (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

HSA & FSA

Paid parental leave

Short-term & long-term disability

PTO

Paid holidays

401k with match

Tuition reimbursement

Staff development & free online培训

Bonus programs

EAP

Referral bonuses

Job summary

True Connection Communities is seeking a Move-in Coordinator to ensure a smooth transition for new Residents into the community. The role involves finalizing admissions paperwork, coordinating move-in logistics, and assisting with tours and events.

The position requires strong customer service, public relations, and problem-solving skills, with a focus on serving seniors and collaborating across departments to deliver a welcoming experience.

Qualifications

• Exhibits excellent customer service and public relations skills.
• Displays patience, tact and a cheerful disposition even under stressful circumstances.
• Promotes the community in a positive manner and effectively communicates the community values to Residents, families, visitors and Associates.
• Creative, energetic, enthusiastic, patient, flexible, encouraging, and team oriented.
• Demonstrates proficiency in Microsoft Office and other marketing relating software.
• Desire to serve seniors.
• Effective problem-solving skills

Responsibilities

• Works directly with new Resident and family to finalize paperwork and requirements for admission
• Handles move-in coordination: move-in day activities, move-in arrangements, parking, utilities, etc.
• Provides sales assistance to the Future Resident Director as needed to include conducting tours, handling telephone inquiries, hosting events and participating in community marketing outreach programs
• Compiles reports accurately and timely as needed including but not limited to weekly activity reports
• Participates in sales meetings.
• Implements protocols to assist the new Resident’s transition into the community.
• Coordinates event details with Associates in other departments.
• Encourages teamwork through cooperative interaction with Associates in other departments.
• Supports a positive and professional image through action and dress.
• Maintains inventory of marketing collateral and materials.
• Performs other duties as assigned.

Skills

Customer service

Public relations

Patience and tact

Team oriented

Communication

Problem-solving

Tools

Microsoft Office

Job description

True Connection Communities is seeking a Move-in Coordinator to ensure a smooth transition for new Residents into the community. The role involves finalizing admissions paperwork, coordinating move-in logistics, and assisting with tours and events.

The position requires strong customer service, public relations, and problem-solving skills, with a focus on serving seniors and collaborating across departments to deliver a welcoming experience.