Senior Living Maintenance & Operations Coordinator

Luther Village; Arlington Heights (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

Luther Village in Arlington Heights, IL, is seeking a Maintenance Coordinator to support Plant Operations and manage the work order workflow. You will monitor progress, assign priorities, generate reports, and handle department billing and weekly surveys with findings shared to the Plant Operations Director.

This role requires a High school diploma, 2+ years in residential maintenance, and strong Microsoft Office and work order system skills.

Qualifications

• High school diploma or GED.
• 2+ years of residential apartment maintenance experience.
• Valid IL State driver's license with a good driving record.
• Lead experience in retirement, hotel, or health care preferred.
• Good knowledge of Microsoft Office.
• Working knowledge of a work order system preferred.
• Strong problem-solving and decision-making skills.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to work with residents, guests, visitors, families, supervisors, and peers with courtesy and integrity.
• Ability to work independently and in a team environment.
• Ability to handle multiple tasks simultaneously.
• Regular and predictable attendance is essential.

Responsibilities

• Train on Luther Village systems and procedures and retain this information.
• Identify situations affecting resident safety and report to Supervisors.
• Accept all work assignments professionally.
• Treat residents and staff with courtesy and respect and report difficulties.
• Provide quality customer service related to initiating, scheduling, and following up on work orders.
• Maintain contractor and project files and calendar/specs.
• Schedule daily work orders.
• Maintain detailed records using maintenance software.
• Coordinate work orders and resident move in/outs with Accounting, Sales and Marketing.
• Enter, track, and close daily work orders in the maintenance software.
• Assist with inventory control and maintain inventory levels using inventory software.
• Type internal memos and resident notices for the department.
• Assist with completing work orders as needed.
• Conduct weekly customer satisfaction audits and report findings with improvement suggestions.
• Schedule and maintain Plant Operations calendar for mechanicals and fire equipment.
• Serve as primary contact for resident escalations.
• Assist with winter snow removal efforts.
• Perform other duties as assigned by the manager.

Skills

Problem-solving

Decision-making

Report writing

Written communication

Teamwork

Multitasking

Customer service

Attention to detail

Interpersonal skills

Adaptability

Training

Professionalism

Education

High school diploma or GED

Tools

Microsoft Office

Work order system

Job description

Luther Village in Arlington Heights, IL, is seeking a Maintenance Coordinator to support Plant Operations and manage the work order workflow. You will monitor progress, assign priorities, generate reports, and handle department billing and weekly surveys with findings shared to the Plant Operations Director.

This role requires a High school diploma, 2+ years in residential maintenance, and strong Microsoft Office and work order system skills.