Senior Living Facilities & Operations Coordinator

Luther-Village-Owners-Corporation; Arlington Heights (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

Luther Village in Arlington Heights, IL is seeking a Maintenance Coordinator to support Plant Operations by managing the work order system, tracking progress, and prioritizing tasks.

This role handles department billing, generates weekly reports, and coordinates with Accounting, Sales and Marketing to ensure timely move-ins and resident service. Strong MS Office and work order systems experience required.

Qualifications

• High school diploma or GED required.
• 2+ years of experience in residential apartment maintenance.
• Valid IL State driver’s license with a good driving record.
• Prior lead experience in a retirement community, hotel, or health care setting preferred.
• Good knowledge of Microsoft Office.
• Working knowledge of a work order system is preferred.
• Skill in problem-solving and decision-making.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to work with residents, guests, visitors, families, supervisors, and peers with courtesy and integrity.
• Ability to work independently and in a team environment.
• Ability to handle multiple tasks simultaneously.
• Regular and predictable attendance is essential.

Responsibilities

• Train in Luther Village systems and procedures and retain information for future use.
• Identify and communicate safety or environmental issues to Supervisors clearly and promptly.
• Accept all work assignments in a professional and positive manner.
• Treat residents and staff with courtesy and respect; report difficulties to a Supervisor.
• Provide quality customer service to residents by initiating, scheduling, and following up on work orders.
• Maintain contractor and project files and calendars/specs for projects.
• Schedule daily work orders and track progress in the maintenance software.
• Maintain detailed records using the maintenance software.
• Coordinate work orders and move-ins/outs with Accounting, Sales and Marketing in a timely manner.
• Enter, track and close daily work orders using Maintenance software.
• Assist with inventory control and maintain inventory levels and counts.
• Type internal memos, resident notices, and department correspondence.
• Support completion of work orders as needed.
• Conduct weekly customer satisfaction audits and report findings with improvement suggestions.
• Schedule and maintain calendar for Plant Operations mechanicals and fire equipment.
• Serve as primary contact for resident escalations.
• Assist with winter snow removal efforts.
• Perform other duties as assigned by the manager.

Skills

Microsoft Office

Work order system

Problem solving

Communication

Teamwork

Education

High school diploma or GED

Residential maintenance experience

Driver's license

Job description

Luther Village in Arlington Heights, IL is seeking a Maintenance Coordinator to support Plant Operations by managing the work order system, tracking progress, and prioritizing tasks.

This role handles department billing, generates weekly reports, and coordinates with Accounting, Sales and Marketing to ensure timely move-ins and resident service. Strong MS Office and work order systems experience required.