Maintenance Coordinator

Luther Village Owners Corporation; Arlington Heights (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

Luther Village in Arlington Heights, IL is seeking a Maintenance Coordinator to support Plant Operations by managing the work order system, tracking progress, and prioritizing tasks.

This role handles department billing, generates weekly reports, and coordinates with Accounting, Sales and Marketing to ensure timely move-ins and resident service. Strong MS Office and work order systems experience required.

Qualifications

• High school diploma or GED required.
• 2+ years of experience in residential apartment maintenance.
• Valid IL State driver’s license with a good driving record.
• Prior lead experience in a retirement community, hotel, or health care setting preferred.
• Good knowledge of Microsoft Office.
• Working knowledge of a work order system is preferred.
• Skill in problem-solving and decision-making.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to work with residents, guests, visitors, families, supervisors, and peers with courtesy and integrity.
• Ability to work independently and in a team environment.
• Ability to handle multiple tasks simultaneously.
• Regular and predictable attendance is essential.

Responsibilities

• Train in Luther Village systems and procedures and retain information for future use.
• Identify and communicate safety or environmental issues to Supervisors clearly and promptly.
• Accept all work assignments in a professional and positive manner.
• Treat residents and staff with courtesy and respect; report difficulties to a Supervisor.
• Provide quality customer service to residents by initiating, scheduling, and following up on work orders.
• Maintain contractor and project files and calendars/specs for projects.
• Schedule daily work orders and track progress in the maintenance software.
• Maintain detailed records using the maintenance software.
• Coordinate work orders and move-ins/outs with Accounting, Sales and Marketing in a timely manner.
• Enter, track and close daily work orders using Maintenance software.
• Assist with inventory control and maintain inventory levels and counts.
• Type internal memos, resident notices, and department correspondence.
• Support completion of work orders as needed.
• Conduct weekly customer satisfaction audits and report findings with improvement suggestions.
• Schedule and maintain calendar for Plant Operations mechanicals and fire equipment.
• Serve as primary contact for resident escalations.
• Assist with winter snow removal efforts.
• Perform other duties as assigned by the manager.

Skills

Microsoft Office

Work order system

Problem solving

Communication

Teamwork

Education

High school diploma or GED

Residential maintenance experience

Driver's license

Job description

Description

Luther Village, a premier independent senior living community in Arlington Heights, is seeking a Maintenance Coordinator to join our team.

Job Summary

The Maintenance Coordinator supports business operations and tasks related to Plant Operations. This primarily includes using the work order system to manage department workflow, monitor progress, and assign team priorities; creating and providing reports to assess and improve work processes and team productivity. The Maintenance Coordinator is responsible for department billing activities, including validating accuracy and submitting on time. This role conducts weekly surveys and reports findings to the Plant Operations Director.

DUTIES AND RESPONSIBILITIES

A. Must be able to be trained in Luther Village systems/procedures and retain this information for future application.

B. Identify and communicate situations/environments that may affect resident safety, living and activity areas to Supervisors in a clear and timely manner.

C. Accept all work assignments in a professional and positive manner.

D. Treat all residents and staff with courtesy and respect, reporting any difficulties to a Supervisor as soon as possible.

E. Provide quality customer service to all residents of Luther Village as it relates to initiating, scheduling, and follow up of resident work orders.

F. Maintain contractor files, project files and calendar/specs for projects.

G. Schedule daily work orders

H. Maintain detailed and accurate records using the maintenance software.

I. Coordination of work orders and resident move in/outs, with the Accounting, Sales and Marketing Departments in a timely and accurate manner.

J. Enter, track and close daily work orders using the Maintenance software program.

K. Assist and support in inventory control and maintain inventory levels and counts using the inventory software program.

L. Type all internal staff memos, resident notices, and correspondence for the department.

M. Assist and provide support in completion of work orders, if needed.

N. Conducts customer satisfaction audits on a weekly basis and provides reports for weekly review and makes suggestions for improvement measures.

O. Schedules and maintains calendar for Plant Operations mechanicals and fire equipment.

P. Primary contact for resident escalations.

Q. Assists, during winter, with snow removal efforts.

R. Performs other duties assigned by the manager.

QUALIFICATIONS

1. High school diploma or GED required.

2. Minimum of two (2) years of experience in residential apartment maintenance.

3. Valid IL State driver's license with a good driving record required.

4. Prior lead experience in a retirement community, hotel, or health care setting preferred.

5. Good knowledge of Microsoft Office.

6. Working knowledge of a work order system is preferred.

7. Skill in problem-solving and decision-making.

8. Ability to write reports, business correspondence, and procedure manuals.

9. Ability to work in close cooperation and communicate with residents, guests, visitors, families, supervisors, and peers. Requires courtesy, flexibility, and integrity.

10. Ability to work independently and in a team environment.

11. Ability to handle multiple tasks simultaneously.

12. Regular and predictable attendance is essential for this position.