Maintenance Coordinator

Luther Village; Arlington Heights (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

Luther Village in Arlington Heights, IL, is seeking a Maintenance Coordinator to support Plant Operations and manage the work order workflow. You will monitor progress, assign priorities, generate reports, and handle department billing and weekly surveys with findings shared to the Plant Operations Director.

This role requires a High school diploma, 2+ years in residential maintenance, and strong Microsoft Office and work order system skills.

Qualifications

• High school diploma or GED.
• 2+ years of residential apartment maintenance experience.
• Valid IL State driver's license with a good driving record.
• Lead experience in retirement, hotel, or health care preferred.
• Good knowledge of Microsoft Office.
• Working knowledge of a work order system preferred.
• Strong problem-solving and decision-making skills.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to work with residents, guests, visitors, families, supervisors, and peers with courtesy and integrity.
• Ability to work independently and in a team environment.
• Ability to handle multiple tasks simultaneously.
• Regular and predictable attendance is essential.

Responsibilities

• Train on Luther Village systems and procedures and retain this information.
• Identify situations affecting resident safety and report to Supervisors.
• Accept all work assignments professionally.
• Treat residents and staff with courtesy and respect and report difficulties.
• Provide quality customer service related to initiating, scheduling, and following up on work orders.
• Maintain contractor and project files and calendar/specs.
• Schedule daily work orders.
• Maintain detailed records using maintenance software.
• Coordinate work orders and resident move in/outs with Accounting, Sales and Marketing.
• Enter, track, and close daily work orders in the maintenance software.
• Assist with inventory control and maintain inventory levels using inventory software.
• Type internal memos and resident notices for the department.
• Assist with completing work orders as needed.
• Conduct weekly customer satisfaction audits and report findings with improvement suggestions.
• Schedule and maintain Plant Operations calendar for mechanicals and fire equipment.
• Serve as primary contact for resident escalations.
• Assist with winter snow removal efforts.
• Perform other duties as assigned by the manager.

Skills

Problem-solving

Decision-making

Report writing

Written communication

Teamwork

Multitasking

Customer service

Attention to detail

Interpersonal skills

Adaptability

Training

Professionalism

Education

High school diploma or GED

Tools

Microsoft Office

Work order system

Job description

Description

Luther Village, a premier independent senior living community in Arlington Heights, is seeking a Maintenance Coordinator to join our team.

Job Summary

The Maintenance Coordinator supports business operations and tasks related to Plant Operations. This primarily includes using the work order system to manage department workflow, monitor progress, and assign team priorities; creating and providing reports to assess and improve work processes and team productivity. The Maintenance Coordinator is responsible for department billing activities, including validating accuracy and submitting on time. This role conducts weekly surveys and reports findings to the Plant Operations Director.

DUTIES AND RESPONSIBILITIES

• A. Must be able to be trained in Luther Village systems/procedures and retain this information for future application.
• B. Identify and communicate situations/environments that may affect resident safety, living and activity areas to Supervisors in a clear and timely manner.
• C. Accept all work assignments in a professional and positive manner.
• D. Treat all residents and staff with courtesy and respect, reporting any difficulties to a Supervisor as soon as possible.
• E. Provide quality customer service to all residents of Luther Village as it relates to initiating, scheduling, and follow up of resident work orders.
• F. Maintain contractor files, project files and calendar/specs for projects.
• G. Schedule daily work orders
• H. Maintain detailed and accurate records using the maintenance software.
• I. Coordination of work orders and resident move in/outs, with the Accounting, Sales and Marketing Departments in a timely and accurate manner.
• J. Enter, track and close daily work orders using the Maintenance software program.
• K. Assist and support in inventory control and maintain inventory levels and counts using the inventory software program.
• L. Type all internal staff memos, resident notices, and correspondence for the department.
• M. Assist and provide support in completion of work orders, if needed.
• N. Conducts customer satisfaction audits on a weekly basis and provides reports for weekly review and makes suggestions for improvement measures.
• O. Schedules and maintains calendar for Plant Operations mechanicals and fire equipment.
• P. Primary contact for resident escalations.
• Q. Assists, during winter, with snow removal efforts.
• R. Performs other duties assigned by the manager.

QUALIFICATIONS

• 1. High school diploma or GED required.
• 2. Minimum of two (2) years of experience in residential apartment maintenance.
• 3. Valid IL State driver's license with a good driving record required.
• 4. Prior lead experience in a retirement community, hotel, or health care setting preferred.
• 5. Good knowledge of Microsoft Office.
• 6. Working knowledge of a work order system is preferred.
• 7. Skill in problem-solving and decision-making.
• 8. Ability to write reports, business correspondence, and procedure manuals.
• 9. Ability to work in close cooperation and communicate with residents, guests, visitors, families, supervisors, and peers. Requires courtesy, flexibility, and integrity.
• 10. Ability to work independently and in a team environment.
• 11. Ability to handle multiple tasks simultaneously.
• 12. Regular and predictable attendance is essential for this position.