Senior Living Front Desk Receptionist

Covenant Living Communities and Services; Carol Stream (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

Covenant Living Communities and Services in Illinois is seeking a friendly Receptionist to greet residents, staff and visitors, answer calls, and manage clerical tasks. You will help coordinate transportation, assist residents with programs, and handle payments while maintaining a professional, confidential environment.

The ideal candidate has a high school diploma, clerical experience, strong English communication, and a calm demeanor for emergencies.

Qualifications

• High school education or equivalent.
• One year of secretarial training or clerical experience.
• Strong organizational and communication skills in English, both written and spoken.
• Pleasant personality and clear telephone voice.
• Ability to stay calm in emergencies.
• Knowledge of computers including Microsoft Office Suite.
• Interest in working with older adults.

Responsibilities

• Greet residents, staff and visitors in person or by telephone in a courteous, professional manner.
• Monitor the emergency system and direct staff during emergencies as appropriate.
• Provide information to visitors and direct them to the correct contact, ensuring badges are worn.
• Keep reception and lobby clean and organized after each shift.
• Coordinate transportation requests and inform residents and staff of timing.
• Assist residents with program sign-ups and collect payments.
• Demonstrate use of office equipment and report issues to Lead Receptionist.
• Sell stamps, receive packages, sort mail, and notify residents of package arrivals.
• Process maintenance requests and log into the system, communicating urgent issues to staff.
• Prepare monthly charge sheets and support other administrative duties as needed.

Skills

Interpersonal skills

Telephone etiquette

Organizational skills

Microsoft Office

Calm under pressure

Confidentiality

Customer service

Written & verbal English

Education

High school diploma or equivalent

Secretarial training or clerical experience

Tools

Microsoft Office Suite

Job description

Covenant Living Communities and Services in Illinois is seeking a friendly Receptionist to greet residents, staff and visitors, answer calls, and manage clerical tasks. You will help coordinate transportation, assist residents with programs, and handle payments while maintaining a professional, confidential environment.

The ideal candidate has a high school diploma, clerical experience, strong English communication, and a calm demeanor for emergencies.