Senior Living Front Desk & Guest Experience Specialist

North East Medical Services; San Francisco (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare facility in San Francisco is seeking a Receptionist to provide exceptional customer service and administrative support. The ideal candidate will greet visitors warmly, ensure security in the lobby, and handle phone duties while maintaining records and managing mail flow. Qualifications include a high school diploma, customer service experience, and relevant certifications in First Aid and CPR. This position requires strong interpersonal skills and a flexible schedule.

Qualifications

• Must maintain current First Aid certification.
• Must maintain current CPR or BLS certification.
• Must be able to work a flexible schedule including nights, weekends, and holidays.
• Ability to understand and follow written and/or verbal directions.
• Experience providing direct care to the elderly preferred.

Responsibilities

• Welcome visitors and direct them to their desired locations.
• Answer phones professionally and route calls.
• Maintain security of the community and coverage of the front lobby.
• Coordinate mail flow in and out of the facility.
• Schedule resident appointments as directed.

Skills

Customer service experience

Strong organizational skills

Effective communication skills

Attention to detail

Problem-solving skills

Typing proficiency

Microsoft Office

Education

High School Diploma or equivalent

Job description

A healthcare facility in San Francisco is seeking a Receptionist to provide exceptional customer service and administrative support. The ideal candidate will greet visitors warmly, ensure security in the lobby, and handle phone duties while maintaining records and managing mail flow. Qualifications include a high school diploma, customer service experience, and relevant certifications in First Aid and CPR. This position requires strong interpersonal skills and a flexible schedule.