Senior Living Front Desk Concierge & Info Hub

Benchmark-Senior-Living; Waltham (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Holidays

Meal discount

Paid training

Uniforms provided

Referral bonus

Wellness programs

401k match

Medical benefits

Tuition reimbursement

PTO

Job summary

Benchmark Senior Living in Waltham, MA is seeking a Front Desk Receptionist to serve as the information hub for residents, families, staff, and visitors, providing courteous redirection and basic clerical support.

You will greet visitors, manage phone calls, assist with appointment books, offer refreshments, and act as a friendly concierge, keeping the lobby neat and welcoming while supporting routine administrative tasks.

Qualifications

• High school diploma preferred or equivalent.
• Expert knowledge of the telephone system and ability to train others.

Responsibilities

• Greets visitors immediately upon arrival.
• Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner.
• Offers refreshments (coffee, water, etc.) to visitors, where applicable.
• Manages doctor appointment book and beauty appointment book.
• Manages beauty and barber appointment book.
• Acts as concierge for residents (calling taxis, handling telephone and/or cable problems, checking newspaper deliveries, etc.)
• Keeps lobby clean and neat, free of clutter and trash.

Skills

Telephone system knowledge

Education

High school diploma or equivalent

Job description

Benchmark Senior Living in Waltham, MA is seeking a Front Desk Receptionist to serve as the information hub for residents, families, staff, and visitors, providing courteous redirection and basic clerical support.

You will greet visitors, manage phone calls, assist with appointment books, offer refreshments, and act as a friendly concierge, keeping the lobby neat and welcoming while supporting routine administrative tasks.