Senior Living Experience Director

Danbury; Knoxville (TN); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401(k)

Income protection

Extraordinary work life benefits

Job summary

StoryPoint Knoxville West is seeking an Executive Director to lead the community, shaping culture and ensuring an exceptional resident experience while maintaining financial health.

The role requires strong leadership, hospitality, and relationship-building with residents, families, and staff; responsibilities include operational oversight, regulatory compliance, and collaboration with sales and departments. Some travel may be required.

Qualifications

• Bachelor's degree or equivalent in related field.
• Certification for Licensed Assisted Living or equivalent and understanding of federal/state laws.
• Passion for leading and developing people and delivering excellent service to residents.
• Exceptional hospitality and sensitivity to aging adults and families.
• Ability to form meaningful relationships with residents, team members, and families.
• Clear written and verbal communication; team player; proficient with Microsoft Office.
• Strong leadership and interpersonal skills.

Responsibilities

• Drive culture within the community.
• Reinforce Common Beliefs through servant leadership in all interactions.
• Regularly connect with residents to ensure Safety, Belonging, Something to Look Forward to, and Peace of Mind.
• Oversee the financial health of the community.
• Lead other functional leaders in the community.
• Support hiring, training, performance management, and separations.
• Build positive relationships with residents and families.
• Support the sales process to convert prospective residents to actual residents.
• Coordinate move-in process with departments to meet resident needs.
• Conduct Resident Forums monthly.
• Lead daily stand-ups to review concerns and address issues.
• Support other functions for staffing needs.
• Ensure 85% of concerns are solved at community level.
• Ensure compliance with state and federal regulations; participate in surveys.
• Ensure safety protocols are completed; provide on-site emergency support.
• Some travel may be required.
• May attend Real Estate Class and obtain licensure; may support other functions.
• Performs other similar or related duties as assigned.

Skills

Leadership

Communication

Hospitality

Teamwork

Relationship building

Education

Bachelor's degree in business/healthcare/gerontology

Licensed Assisted Living certification

Regulatory knowledge

Job description

StoryPoint Knoxville West is seeking an Executive Director to lead the community, shaping culture and ensuring an exceptional resident experience while maintaining financial health.

The role requires strong leadership, hospitality, and relationship-building with residents, families, and staff; responsibilities include operational oversight, regulatory compliance, and collaboration with sales and departments. Some travel may be required.