Senior Living Concierge: Warm Welcome & Front Desk Support

Phoenix Senior Living; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Phoenix Senior Living is seeking a Concierge to join Seasons at Southpoint. The role serves as the first point of contact, welcoming residents, families and visitors, and managing calls with professional communication.

You will support the Community Engagement Director and HR designee in recruitment and administrative tasks while maintaining a warm, pleasant lobby area. Responsibilities include greeting guests, coordinating appointments, and ensuring efficient message delivery and resident

Qualifications

• High School Diploma or GED required.
• Proven customer service experience.
• Knowledge and experience in the Senior Living Industry preferred.

Responsibilities

• Oversees the community entry area for visitors and residents; greets guests and offers beverages.
• Answers calls within 2–3 rings with a friendly, consistent greeting.
• Captures and relays messages to the appropriate recipient accurately.

Skills

Customer service experience

Excellent communication

Front desk greeting

Education

High School Diploma/GED

Job description

Phoenix Senior Living is seeking a Concierge to join Seasons at Southpoint. The role serves as the first point of contact, welcoming residents, families and visitors, and managing calls with professional communication.

You will support the Community Engagement Director and HR designee in recruitment and administrative tasks while maintaining a warm, pleasant lobby area. Responsibilities include greeting guests, coordinating appointments, and ensuring efficient message delivery and resident