Senior Living Concierge: Resident Services & Tours

Oakmont Senior Living; Rancho Cordova (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Vacation, Personal Day, Sick Pay, Holi

Complimentary Meals

Company Paid Life Insurance

Team Member Discount Program (LifeMart

401(k) Savings Plan with Company Match

Recognition Programs

Student Loan Refinancing

Pet Insurance

Employee Assistance Program

Job summary

Oakmont Management Group is seeking a Concierge at Oakmont of El Dorado Hills to greet visitors, fulfill resident requests, arrange property tours, and answer a multi-line phone. You will provide clerical support to the administrative staff in accordance with our mission and values.

You will deliver exceptional customer service to residents, families, and staff, manage mail and ensure a safe, welcoming environment, and collaborate with other departments to maintain seamless operations.

Qualifications

• Must be at least 18 years old and possess a high school diploma or equivalent.
• Prefer two years of hospitality or senior living experience.
• Proficient in MS Office (Word, Excel, etc.).
• Strong written and verbal communication with residents, families, and staff.
• Must pass background check and health screening, including TB tests.

Responsibilities

• Provide residents, guests, and visitors with exceptional customer service.
• Answer telephones, direct calls, and handle inquiries professionally.
• Monitor Emergency Alert System and respond to calls promptly.
• Manage business center tasks and process mail and deliveries.
• Maintain a safe, secure environment following safety standards.
• Foster teamwork through cooperative interactions with coworkers.

Skills

Customer service

Phone etiquette

Communication skills

Teamwork

Education

High school diploma or equivalent

Tools

MS Office

Job description

Oakmont Management Group is seeking a Concierge at Oakmont of El Dorado Hills to greet visitors, fulfill resident requests, arrange property tours, and answer a multi-line phone. You will provide clerical support to the administrative staff in accordance with our mission and values.

You will deliver exceptional customer service to residents, families, and staff, manage mail and ensure a safe, welcoming environment, and collaborate with other departments to maintain seamless operations.