Senior Living Concierge | Resident Experience Lead

Experience Senior Living LLC.; Naples (FL); On-site; USD 28,000 - 40,000; Part time

Benefits offered by this job

Medical, dental, vision coverage

STD/LTD and life insurance

401k with employer matching

Paid holidays

Job summary

Experience Senior Living LLC. is seeking a friendly Resident Services Associate to support residents and families in a community setting. You will handle inquiries, coordinate services, and ensure a positive experience for guests and residents alike.

Responsibilities include greeting residents, managing transportation and dining reservations, and maintaining organized reception areas with attention to safety and privacy.

Qualifications

• Experience as a Concierge or customer service role preferred.
• 1–2 years working with seniors preferred.
• Strong verbal and written communication skills.
• Ability to manage time efficiently.
• Able to operate standard office equipment and use technology (iPad/tablet, Word, email).
• Valid driver’s license and clean driving record may be required.

Responsibilities

• Serve as a point of contact for residents, families, guests, vendors, and staff.
• Understand customer needs and provide personalized solutions.
• Answer phones promptly and relay or route calls as appropriate.
• Coordinate services (dry cleaning, groceries, transportation, reservations) and follow up for satisfaction.
• Welcome new residents and provide information on concierge services.
• Maintain transportation sign-up and confirm written details to ensure smooth experiences.
• Act as liaison between culinary and dining reservations; manage RSVP lists for events.

Job description

Experience Senior Living LLC. is seeking a friendly Resident Services Associate to support residents and families in a community setting. You will handle inquiries, coordinate services, and ensure a positive experience for guests and residents alike.

Responsibilities include greeting residents, managing transportation and dining reservations, and maintaining organized reception areas with attention to safety and privacy.