Senior Living Concierge: Guest Services & Tours

Oakmont Senior Living; Milpitas (CA); Vor Ort; USD 28.000 - 29.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

Vacation and holidays

Complimentary meals

Bonus opportunities

Life insurance

401(k) matching

Employee discounts

Zusammenfassung

Ivy Park of Milpitas is a premier senior living community managed by Oakmont Management Group. The Concierge role involves greeting visitors, fulfilling resident requests, arranging tours, and handling multi-line calls, with a focus on exceptional service.

Located in Milpitas, this position requires hospitality experience, a high school diploma, strong MS Office skills, and the ability to work Wed-Sun shifts. Benefits include medical, dental, vision, and more.

Qualifikationen

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Prefer two (2) years of experience in a hospitality setting or prior senior living community.
• Excellent customer service skills.
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
• Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families.
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests
• Vaccination/testing and PPE may be required per regulatory guidelines.

Aufgaben

• Provide all residents, guests, and visitors with exceptional customer service.
• Answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner.
• Monitor the Emergency Alert System and immediately respond to every call.
• Effectively manage business center and process incoming and outgoing mail.
• Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards.
• Encourage teamwork through cooperative interactions with co-workers and other departments.

Kenntnisse

Customer service

Communication

MS Office

Ausbildung

High school diploma or equivalent

Tools

MS Office

Jobbeschreibung

Ivy Park of Milpitas is a premier senior living community managed by Oakmont Management Group. The Concierge role involves greeting visitors, fulfilling resident requests, arranging tours, and handling multi-line calls, with a focus on exceptional service.

Located in Milpitas, this position requires hospitality experience, a high school diploma, strong MS Office skills, and the ability to work Wed-Sun shifts. Benefits include medical, dental, vision, and more.