Senior Living Concierge & Front Desk Specialist

Milestone Retirement Communities; Pullman (WA); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

401(k) with employer match

Generous PTO

Pet insurance

Perks at Work

Employee Assistance Program

Voluntary benefits options

Job summary

Milestone Retirement Communities is seeking a Concierge (Receptionist) to be the welcoming first point of contact at the community in Pullman, WA. You will greet residents, families, and visitors while supporting sales, marketing, and business office functions.

The role focuses on managing the lobby, answering calls, and creating a professional, inviting environment, with opportunities to assist with activities and resident services.

Qualifications

• Previous experience in customer service or answering phones.
• Must be 18 years or older.
• First Aid certification required.
• Compassion for and enjoyment of working with older adults.
• Strong verbal and written communication skills.
• Resourceful, organized, and able to manage multiple priorities.
• Proficient in word processing, spreadsheets, and email.

Responsibilities

• Greet and assist residents, families, visitors, and employees with questions and concerns.
• Answer and route incoming calls professionally.
• Assist with scheduling resident appointments and transportation schedule.
• Monitor the lobby and maintain a clean, inviting environment.
• Support marketing and sales efforts, including tours, inquiries, and Lead Management Program tasks.
• Assist the business office with resident documentation and file maintenance.
• Encourage resident participation in community activities.
• Set up activities in the evenings- movie or game nights, snacks and drinks.
• Occasionally assist serving staff with pouring drinks at meal times.
• Report elder maltreatment or abuse as required.
• Follow and communicate company policies and procedures.
• Perform other duties as assigned.

Skills

Customer service

Phone handling

Communication

Multitasking

Tools

Word processing

Spreadsheets

Email

Job description

Milestone Retirement Communities is seeking a Concierge (Receptionist) to be the welcoming first point of contact at the community in Pullman, WA. You will greet residents, families, and visitors while supporting sales, marketing, and business office functions.

The role focuses on managing the lobby, answering calls, and creating a professional, inviting environment, with opportunities to assist with activities and resident services.