Senior Living Concierge & Welcome Experience Lead

Milestone Retirement; Anacortes (WA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision (full-time)

401(k) with employer match

Generous PTO

Pet insurance

Perks at Work

Employee Assistance Program

Voluntary benefits options

Job summary

Milestone Retirement is seeking a Concierge to be the first point of contact at the community, greeting residents, families, and visitors while supporting sales, marketing, and business office functions. You will manage the lobby experience, answer calls, and help ensure a welcoming, professional environment.

The role involves greeting visitors, routing inquiries, coordinating tours, and assisting with resident documentation.

Qualifications

• Previous experience in customer service or answering phones preferred.
• Must be 18 years or older.
• First Aid certification required.
• Compassion for and enjoyment of working with older adults.
• Strong verbal and written communication skills.
• Resourceful, organized, and able to manage multiple priorities.
• Proficient in word processing, spreadsheets, and email.

Responsibilities

• Greet and assist residents, families, visitors, and employees with questions and concerns.
• Answer and route incoming calls professionally.
• Monitor the lobby, maintain a clean and inviting environment.
• Support marketing and sales efforts, including tours, inquiries, and Lead Management Program tasks.
• Assist the business office with resident documentation and file maintenance.
• Encourage resident participation in community activities.
• Report elder maltreatment or abuse as required.
• Follow and communicate company policies and procedures.
• Perform other duties as assigned.

Skills

Customer service

Phone etiquette

Communication skills

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Job description

Milestone Retirement is seeking a Concierge to be the first point of contact at the community, greeting residents, families, and visitors while supporting sales, marketing, and business office functions. You will manage the lobby experience, answer calls, and help ensure a welcoming, professional environment.

The role involves greeting visitors, routing inquiries, coordinating tours, and assisting with resident documentation.