Senior Living Client Success Manager

BAYADA Home Health Care; Allentown (Lehigh County); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, prescription, and vis

Paid holidays, vacation, and sick time

Tuition reimbursement

Employer-paid life insurance

401(k) with company match

Employee Assistance Program

Direct deposit

Career advancement and professional de

Job summary

BAYADA Home Health Care is seeking a Client Services Manager for the Allentown Senior Living Office. You will coordinate client services, supervise field staff, and nurture relationships with clients, families, and senior living communities to grow our home health operations.

The role emphasizes leadership, excellent communication, and a commitment to compassionate, reliable care. A Bachelor's degree and healthcare experience are preferred, with opportunities for career advancement.

Qualifications

• Bachelor's degree required.
• Healthcare, medical office, home care, or home health experience preferred.
• Knowledge of Medicare and OASIS is a plus.
• Previous supervisory or leadership experience preferred.

Responsibilities

• Coordinate client services and address emergent scheduling needs.
• Manage and proactively grow an assigned caseload.
• Build lasting relationships with clients, families, referral sources, payors, and senior living communities.
• Provide exceptional customer service while ensuring quality home care.
• Partner with Clinical Managers to support and supervise field employees.
• Build strong, collaborative relationships with office and field teams.
• Monitor admissions, Medicare utilization, and referral outcomes to inform decisions.
• Support the growth and success of the Allentown Senior Living office.

Skills

Communication skills

Organizational skills

Leadership

Growth mindset

Education

Bachelor's degree

Job description

BAYADA Home Health Care is seeking a Client Services Manager for the Allentown Senior Living Office. You will coordinate client services, supervise field staff, and nurture relationships with clients, families, and senior living communities to grow our home health operations.

The role emphasizes leadership, excellent communication, and a commitment to compassionate, reliable care. A Bachelor's degree and healthcare experience are preferred, with opportunities for career advancement.