Client Services Manager

bayada; Allentown (Lehigh County); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid holidays

Vacation and sick leave

Vision

Dental and medical health plans

Employer paid life insurance

401k with company match

Direct deposit

Employee assistance program

Job summary

BAYADA Home Health Care is seeking a Client Services Manager for our Allentown, PA Habilitation office. You will lead client services, supervise field teams, and ensure high-quality, compliant care while managing the operational and financial performance of your caseload.

In this role you’ll develop partnerships with clients, families, and community organizations, and mentor staff to deliver compassionate, reliable care aligned with BAYADA’s mission and values.

Qualifications

• Bachelor’s degree required.
• Prior I/DD, Supports Coordination, Habilitation, or related experience preferred.
• Prior management or supervisory experience a plus.
• Strong computer skills, including experience with electronic medical records.
• Excellent communication, organization, and interpersonal skills.
• Ability to build relationships and work effectively with clients, families, employees, and community partners.

Responsibilities

• Provide exceptional customer service and help ensure high-quality services for clients.
• Coordinate client services and address emergent scheduling needs.
• Manage and proactively grow your client caseload.
• Build lasting relationships with clients, referral sources, payors, and community organizations.
• Develop strong, collaborative relationships with field employees and office leadership.
• Monitor key metrics and maintain effective fiscal management of your caseload.
• Partner with Clinical Managers to provide supervision, support, and resources to field employees.
• Identify opportunities to improve client satisfaction, employee engagement, and service delivery.

Skills

Bachelor’s degree required

I/DD / Habilitation experience

Management / supervisory experience

Electronic medical records experience

Communication and interpersonal skills

Relationship-building with clients and

Education

Bachelor’s degree

Tools

Electronic medical records

Job description

Client Services Manager - Habilitation

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Allentown, PA Habilitation office .

As a Client Services Manager, you'll combine your experience in supporting individuals with your skills in relationship-building, client services, team leadership, and business operations .

Take the Next Step in Your Career

At BAYADA, we believe in developing our people and creating opportunities for increased responsibility. In this role, you'll gain hands-on experience managing a caseload, supporting field employees, building community partnerships, and overseeing the operational and financial performance of your services.

You’ll work closely with experienced leaders and have opportunities to expand your leadership skills and continue growing your career within BAYADA .

What You’ll Do

• Provide exceptional customer service and help ensure high-quality services for clients
• Coordinate client services and address emergent scheduling needs
• Manage and proactively grow your client caseload
• Build lasting relationships with clients, referral sources, payors, and community organizations
• Develop strong, collaborative relationships with field employees and office leadership
• Monitor key metrics and maintain effective fiscal management of your caseload
• Partner with Clinical Managers to provide supervision, support, and resources to field employees
• Identify opportunities to improve client satisfaction, employee engagement, and service delivery

What We’re Looking For

• Bachelor's degree required
• Prior I/DD, Supports Coordination, Habilitation, or related experience preferred
• Prior management or supervisory experience a plus
• Demonstrated success taking on increased responsibility and achieving goals
• Ambition and a growth mindset with a desire to advance your career
• Strong computer skills, including experience with electronic medical records
• Excellent communication, organization, and interpersonal skills
• Ability to build relationships and work effectively with clients, families, employees, and community partners

Why Join BAYADA?

BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business.

Award-winning workplace : proud to be recognized by

• Newsweek's Best Place to Work for Diversity
• Newsweek's Best Place to Work for Women
• Newsweek's Best Place to Work (overall)
• Newsweek's Best Place to Work for Women and Families
• Glassdoor Best Places to Work
• Forbes Best Places to Work for Women
• Weekly pay

AMAZING culture: we are a mission driven nonprofit organization, focused around three core values of compassion, reliability, and excellence.

Strong employee values and recognition : we utilize a BAYADA Celebrates page for daily recognition, along with Hero spotlights, Key Action of the Week meetings to connect back to our mission and celebrate staff, discounts/perks and partnerships, an Awards Weekend trip, and more.

Diversity, equity, inclusion, and belonging: Join groups like our Women in Limitless Leadership Employee Resource Council, Lean In circles, Racial and Ethnic Diversity (RED) Council, Pride LGBTQIA+ Council, Military Community Network, Fostering Acceptance Inspiring Trust and Harmony (F.A.I.T.H), and more.

Growth opportunities : advancement opportunities, continued education opportunities, Udemy courses, webinars, and more

Check out our blog : https://www.bayada.com/search?q=Newsweek

Benefits :

• Paid holidays
• vacation and sick leave
• vision
• dental and medical health plans
• employer paid life insurance
• 401k with company match
• direct deposit
• employee assistance program

To learn more about BAYADA Home Health Care benefits, visit: https://www.bayada.com/benefits

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here .

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.