Senior Living Business Office & Operations Lead

Longterm Health Management Services; Calumet City (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Benefits for eligible employees

Professional growth opportunities

Supportive leadership team

Job summary

Longterm Health Management Services is seeking a professional, organized Business Office Manager (BOM) to join our leadership team at our Assisted Living Facility. You will oversee day-to-day business office operations, balance resident services with accuracy, and ensure confidential handling of records.

The ideal candidate is dependable, detail-oriented, approachable, and able to manage multiple priorities in a fast-paced senior living environment.

Qualifications

• Experience in a business office, healthcare, senior living, property management, medical office, or similar administrative environment.
• Strong organizational and time-management skills.
• Excellent written and verbal communication.
• Professional and friendly customer-service approach.
• Strong attention to detail and accuracy.

Responsibilities

• Oversee daily business office operations.
• Serve as a welcoming and professional point of contact for residents, families, visitors, and employees.
• Maintain accurate resident and administrative records.
• Assist with resident admissions, move-ins, transfers, and discharges.
• Coordinate and maintain resident paperwork and documentation.
• Assist with billing, accounts receivable, collections, and payment processing.
• Follow up on outstanding balances and communicate professionally with residents and responsible parties.
• Process invoices, deposits, receipts, and other financial documentation as assigned.
• Assist with payroll and employee administrative processes.
• Maintain employee files and required documentation.
• Support new-hire onboarding and employment paperwork.
• Maintain confidentiality of resident and employee information.
• Assist leadership with reports, audits, and administrative projects.
• Coordinate correspondence, phone calls, mail, and general office communication.
• Maintain organized electronic and physical filing systems.
• Assist with compliance-related documentation and recordkeeping.
• Work closely with the Executive Director and department leaders.
• Help identify and resolve administrative issues quickly and professionally.
• Provide excellent customer service to residents and their families.
• Perform other administrative duties as needed.

Skills

Organizational skills

Time management

Written & verbal communication

Customer service

Attention to detail

Confidentiality

Microsoft Office

Multitasking

Tools

Microsoft Office

Job description

Longterm Health Management Services is seeking a professional, organized Business Office Manager (BOM) to join our leadership team at our Assisted Living Facility. You will oversee day-to-day business office operations, balance resident services with accuracy, and ensure confidential handling of records.

The ideal candidate is dependable, detail-oriented, approachable, and able to manage multiple priorities in a fast-paced senior living environment.