Senior Living Admissions Concierge

South Port Square; Port Charlotte (FL); On-site; USD 28,000 - 40,000; Full time

Job summary

South Port Square is seeking a hospitality-focused Admissions Coordinator to join our team in Port Charlotte, FL. You will serve as the primary contact for inquiries and referrals, handling pre-admission activities and coordinating with hospitals, families, and care teams.

You will verify insurance, manage intake, schedule tours, and maintain CRM/EMR records to ensure smooth admissions and accurate occupancy data. Prior experience in senior living or hospital discharge settings is preferred.

Qualifications

• High school diploma or equivalent; an associate or bachelor’s degree in healthcare, business, or related field is preferred.
• 1–3 years of experience in healthcare admissions, intake coordination, or customer service, preferably in senior living or hospital discharge settings.
• Working knowledge of Medicare, Medicaid, and insurance verification processes.
• Strong interpersonal and communication skills with a customer service orientation.
• Highly organized with the ability to manage multiple tasks simultaneously.
• Proficiency with EMR and CRM systems; experience with PointClickCare or similar platforms is a plus.
• Proficiency in English reading, writing, and communication.

Responsibilities

• Serve as the primary point of contact for inquiries, referrals, and potential admissions.
• Coordinate all pre-admission activities, including intake paperwork, insurance verification, and initial assessments.
• Communicate with hospitals, discharge planners, social workers, and families to gather clinical and financial information.
• Collaborate with the LCS Regional Health Care Marketing and Sales Director to ensure consistency in LCS standards and best practices.
• Collaborate with nursing, finance, and administrative teams to ensure readiness for new admissions.
• Prepare admission packets and documentation for final review and approval.
• Schedule and conduct tours and informational visits for prospective residents and families.
• Maintain accurate records in CRM and EMR systems in compliance with state and federal guidelines.
• Follow up on referrals to ensure timely response and admission flow.
• Assist in tracking admission data and occupancy trends as directed.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organization

Interpersonal skills

Medicare/Medicaid knowledge

Education

High school diploma or equivalent

Associate or Bachelor's degree in healthcare, business, or related fields

Tools

PointClickCare

EMR/CRM systems

Job description

South Port Square is seeking a hospitality-focused Admissions Coordinator to join our team in Port Charlotte, FL. You will serve as the primary contact for inquiries and referrals, handling pre-admission activities and coordinating with hospitals, families, and care teams.

You will verify insurance, manage intake, schedule tours, and maintain CRM/EMR records to ensure smooth admissions and accurate occupancy data. Prior experience in senior living or hospital discharge settings is preferred.