Senior Litigation Operations Manager

2002 United Services Automobile Asn; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

USAA is seeking a Manager of Litigation Operations to lead a team of litigation professionals in managing active lawsuits and the associated workflow, training, and business acumen development. The role emphasizes delivering concierge-level member service through proactive communication and strategic case handling across auto, property, and small business contexts.

The position requires strong leadership, strategic thinking, and expertise in litigation management, with hybrid office flexibility

Responsibilities

• Deliver operational litigation results and manage external legal expenses, defense counsel, and case quality.
• Assign cases to litigation managers and defense counsel while ensuring accuracy and timeliness in handling litigation.
• Analyze proposed litigation strategies, including authority requests, and develop action plans for cases.
• Utilize data analytics to report team health and drive litigation risk management and strategic oversight.

Job description

USAA is seeking a Manager of Litigation Operations to lead a team of litigation professionals in managing active lawsuits and the associated workflow, training, and business acumen development. The role emphasizes delivering concierge-level member service through proactive communication and strategic case handling across auto, property, and small business contexts.

The position requires strong leadership, strategic thinking, and expertise in litigation management, with hybrid office flexibility