Claims Operations Manager - Auto & Property

USAA Life Insurance Company; Cleburne (TX); On-site; USD 103,000 - 192,000; Full time

Job summary

USAA Life Insurance Company is seeking a Manager, Claims Operations to lead auto and other claims operations member service teams. You will coach staff, drive process improvements, and ensure risk and compliance across claims handling.

The role sits on our Phoenix campus with in-office days, and relocation is not offered. You will influence productivity and customer outcomes while partnering with internal stakeholders to deliver on Enterprise strategies.

Qualifications

• Bachelor's degree or 4 years related experience may substitute for degree.
• 6 years of progressive customer service/operational or leadership experience including 2 years of claims handling.
• 2 years of direct team lead/supervisory/management experience.
• Experience using and interpreting data to make decisions.
• Licensing as an insurance adjuster within 6 months in role.

Responsibilities

• Inspect and review quality of claim files and provide feedback to employees.
• Coach employees and raise awareness of how work supports claims and Enterprise strategies.
• Identify opportunities to improve operational effectiveness and customer experience.
• Lead change, remove obstacles, and drive process improvements.
• Manage workload, staffing, training needs, and implement solutions to optimize productivity.
• Monitor work to ensure adherence to guidelines and risk controls.
• Handle escalations and make policy-based decisions.
• Guide skill development and career progression for staff.

Skills

Leadership experience

Data-driven decision making

Claims handling experience

Education

Bachelor's degree or 4 years related experience

Tools

Xactimate

XactAnalysis

XactContents

Job description

USAA Life Insurance Company is seeking a Manager, Claims Operations to lead auto and other claims operations member service teams. You will coach staff, drive process improvements, and ensure risk and compliance across claims handling.

The role sits on our Phoenix campus with in-office days, and relocation is not offered. You will influence productivity and customer outcomes while partnering with internal stakeholders to deliver on Enterprise strategies.