Manager, Litigation Operations - Bodily Injury

2002 United Services Automobile Asn; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

USAA is seeking a Manager of Litigation Operations to lead a team of litigation professionals in managing active lawsuits and the associated workflow, training, and business acumen development. The role emphasizes delivering concierge-level member service through proactive communication and strategic case handling across auto, property, and small business contexts.

The position requires strong leadership, strategic thinking, and expertise in litigation management, with hybrid office flexibility

Responsibilities

• Deliver operational litigation results and manage external legal expenses, defense counsel, and case quality.
• Assign cases to litigation managers and defense counsel while ensuring accuracy and timeliness in handling litigation.
• Analyze proposed litigation strategies, including authority requests, and develop action plans for cases.
• Utilize data analytics to report team health and drive litigation risk management and strategic oversight.

Job description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Manager of Litigation Operations, you will manage a team of assigned litigation professionals (direct handlers of active litigation against members) responsible for workflow and administration of litigated cases, the development of employee technical skills and business acumen, and for evaluating employee performance. Provides high-level technical advice and supervision on litigated cases. Accountable for ensuring the delivery of a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy when defending our members in active lawsuits filed against them. Accountable for building out litigation and trial strategies with their teams to drive outcomes for each litigated case in accordance with the overall Claims Litigation Strategy and P&C Claims business objectives. Drives execution of operational risk management, portfolio and case level litigation management and the adherence to regulatory compliance training, policies, and procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in Chesapeake, VA or Tampa, FL office location. Relocation assistance is not available for this position. This role will specialize in Mid-Atlantic auto litigation claims (North Carolina, Virginia, Maryland, Delaware and District of Columbia).

What you'll do

Accountable for delivering operational litigation results, including appropriate management of external legal expense, assigned defense counsel, case quality, and member service. Utilizing a thorough understanding of trial strategy, case law, and jurisdictional trends, accountable for identification of appropriate strategic resolution track, to include recommendation of cases to proceed through trial. Manages a team of claims litigation professionals and is responsible for the assignment of cases to litigation managers and to defense counsel and for ensuring quality, accuracy, and timeliness as they handle litigation based on applicable USAA Auto, Property and Small Business Insurance contracts. Utilizing data analytics, in partnership with actuary and analytics team and Claims Operations leaders, reports on team health to drive business results, manage litigation risk exposure, and assist leadership to determine what is necessary to ensure appropriate oversight and alignment with business objectives. Within authority limit, independently analyzes and helps support, investigate, negotiate, and resolve the highest severity and/or the most complex claims. Analyzes team member's proposed litigation strategies, including determinations of Requests for Authority, and reviews, creates action plans for and participates in case