Senior Life Sciences CSM — Enterprise Growth & Equity

DocMatter Inc.; United States; Remote; USD 120,000 - 190,000; Full time

Benefits offered by this job

Series A equity

Medical, dental, vision, and life保险

401(k) retirement plan

PTO and company holidays

Wellness stipend

Job summary

DocMatter Inc. is seeking a commercially minded Senior Customer Success Leader to own account strategy for top-tier life sciences customers.

You will drive retention, expansion, and measurable value by aligning DocMatter capabilities with client objectives. In this small, fast-paced team, you will map stakeholders, craft engagement plans, and collaborate with Product, Sales, Medical Affairs, and Commercial teams to deliver client outcomes.

Qualifications

• 5+ years in Customer Success roles within healthcare markets.
• Deep understanding of life sciences workflows.
• Own strategic enterprise accounts and map stakeholders.
• Fluent in enterprise SaaS customer lifecycle.
• Proven delivery, renewal, and expansion results.
• Experience leading cross-functional initiatives.
• Strong executive presence with C-suite engagement.
• Experience building CS playbooks and account plans.
• Thrives in small, fast-paced teams with ownership.
• Comfort with clinical topics and physician dialogue.

Responsibilities

• Manage stakeholder relationships across Medical Affairs and Commercial.
• Develop and execute strategic account plans.
• Drive usage, satisfaction, and measurable value.
• Identify expansion opportunities and collaborate with Sales.
• Collaborate with Product, Clinical Engagement, Sales and Medical Affairs.
• Identify and mitigate risks to retention.
• Within 3 months: map stakeholders and engagement plans.
• Understand paradigm shifts in healthcare and client priorities.
• Define practical paths for expansion opportunities.

Skills

Account ownership

Life sciences

SaaS lifecycle

Executive communication

Cross-functional leadership

Playbooks & rhythms

Stakeholder management

Strategic planning

High-growth teams

Clinical subject matter

Job description

DocMatter Inc. is seeking a commercially minded Senior Customer Success Leader to own account strategy for top-tier life sciences customers.

You will drive retention, expansion, and measurable value by aligning DocMatter capabilities with client objectives. In this small, fast-paced team, you will map stakeholders, craft engagement plans, and collaborate with Product, Sales, Medical Affairs, and Commercial teams to deliver client outcomes.