Senior CSM – Mid‑Market Growth & Adoption (Equity)

Culture Amp Pty Ltd; Austin (TX); Hybride; USD 120 000 - 150 000; Plein temps

Avantages offerts par ce poste

Equity

Coaching

Wellbeing allowance

Parental leave

Home workspace setup

Social impact days

Medical insurance

Résumé du poste

Culture Amp is seeking a Senior Customer Success Manager to partner with Named Commercial (Mid‑Market) customers, driving adoption, retention, and expansion across our Employee Experience and Performance platform. You’ll lead success plans, executive reviews, and translate people science insights into action.

You’ll manage a broad book of business, collaborating within a pod model with Account Management, Renewals, and Account Executives, while advocating for the customer in roadmap discussions

Qualifications

• 3-6 years in Customer Success or Account Management within SaaS.
• Experience managing 70-80+ Mid‑Market accounts with measurable outcomes.
• Ability to develop executive-level relationships and strategic influence.

Responsabilités

• Own a book of Named Commercial Mid‑Market customers and drive GRR and growth.
• Build Success Plans and lead QBRs with HR leaders.
• Monitor product usage and health to identify risks and expansion opportunities.

Connaissances

Customer Success

Account Management

SaaS

Executive relationships

Data storytelling

AI tools

Portfolio management

Outils

Vitally

Salesforce

Gong

Glean

Description du poste

Culture Amp is seeking a Senior Customer Success Manager to partner with Named Commercial (Mid‑Market) customers, driving adoption, retention, and expansion across our Employee Experience and Performance platform. You’ll lead success plans, executive reviews, and translate people science insights into action.

You’ll manage a broad book of business, collaborating within a pod model with Account Management, Renewals, and Account Executives, while advocating for the customer in roadmap discussions